Troubleshoot Payment Terminals

Use the terminal checks to help Oracle Support confirm whether a payment terminal can connect to payment services and whether the terminal hardware is working.

Note: These instructions should only be followed when advised by Oracle Support.

Oracle Support may ask you to run checks directly on the payment terminal when payments are not processing as expected, when a terminal cannot connect after setup, or when a card reader does not appear to work.

You need access to the terminal menus before you begin. For information about opening the terminal menus and obtaining the administrator passcode, see Terminal Menus Guide.

Use the following pages when advised by Oracle Support:

• Run Terminal Connection Checks: Check whether the terminal can reach the payment provider and related services.
• Run Terminal Hardware Checks: Check a card reader, contactless reader, keypad, or another terminal component.

Parent topic: Troubleshooting