Managing External Application Access

As a retailer with external applications, I want a consistent view of the product integration with various application clients from Customer Engagement, so that my experience is the same regardless of the application I am in.

To view the list of application clients do the following:

1. Click Tasks.

2. Click Admin.

3. Click Manage External Application Access. The Manage External Application window displays.

   Figure 13-37 Manage External Application Access

   

Searching Application Clients

Enter part or all of an Application Description and press Enter.

Sorting Application Clients

You can Sort By the following options:

• Application Description (default)

• Client ID

• Date Generated

Applications can be sorted ascending or descending from the list.

Delete an Application Client

To delete an Application, do the following:

1. Click the Action menu of the Application you want to delete.

2. Click Delete which opens the delete confirmation window.

3. Click OK to delete the Application or Cancel to close the window without deleting the application.

Note:

A confirmation notification appears to confirm the Application is deleted.

Disable an Application Client

To disable an Application, do the following:

1. Click the Action menu of the Application you want to disable.

2. Click Disable which opens the disable confirmation window.

3. Click OK to disable the Application or Cancel to close the window without disabling the application.

Note:

A confirmation notification appears to confirm the Application is disabled.

Regenerate Secret

To regenerate secret, do the following:

1. Click the Action menu of the Application you want to regenerate secret.

2. Click the Regenerate Secret which opens the confirmation window.

3. Click OK to continue the process, or Cancel to close the window without regenerating secret. The Regenerate Application Client Secret window opens.

4. The window confirms a new secret will be generated. The Application Details display. Click Regenerate to regenerate secret or Cancel to close the window without saving. The Generated Credentials appear.

   Figure 13-38 Generated Credentials

   

5. Click Copy to Clipboard to copy the Client ID.

6. Click Copy to Clipboard to copy the Secret.

7. Click Done to close the window.

   Note:

   The secret will no longer be available to copy once the Done button is selected.

Generate Client

You have the ability to generate an application client for IDCS or OCI-IAM from Customer Engagement, so that my experience is the same regardless of the application I am in. To generate a client do the following:

1. Click + Generate Client. The Generate Application Client window opens.

   Figure 13-39 Generate Application Client

   

2. Select an Application Type.

   • XOffice On Prem

   • External

3. Enter the Application Description.

4. Enter the Environment. (only available for XOffice On Prem)

5. Click Generate. The Generated Credentials appear.

   Figure 13-40 Generated Credentials

   

6. Click Copy to Clipboard to copy the Client ID and Secret in order to paste into the configuration for linking applications. You will receive a notification: "Copied" for the Client ID. For Secret, a confirmation window appears if you have the Client ID still in memory. Click OK to copy the Client Secret or Cancel to close that confirmation without copying.

   Note:

   You may also manually highlight the Client ID and Secret and use Copy/Paste.