Customer Service Appendices
Purpose: These topics provide reference information for use throughout the system.
- Displaying More Options in OIOM describes several options related to Order Inquiry, Order Maintenance and Order Entry that are not available on the regular screens.
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Work with Customer Action Notes (WCAN): Use this menu option when you want to view or work with a list of all customer action issues for a company
- Loading Address Updates describes how to load and process a table containing Sold To Customer address updates, and how to review changed and unchanged customer information.
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Process Address Changes Screen (PACS): Use this screen to process address changes when the ACS Tape or the MBS Tape tables are already loaded with address change information.
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Work with Changed Customers Screen (MBSI): Use this screen to review the customer's name and address before and after the address updates