Working with Order/Call Disposition Reject Reason Codes (WWRR)
Purpose: Order/call disposition reject reason codes allow you to define the reason why an order entry operator rejected an order an ended a call received from an external order call center before an order was placed.
You can use the order/call disposition reject reason codes to determine why the order or call was rejected.
To assign an order/call disposition reject reason code to an order or call: The setting of the Capture Order/Call Disposition (K03) system control value controls when the system requires an order/call disposition reject reason code.
- If set to ORDER, the system requires you to enter an order/call disposition reject reason code at the Confirm Order/Call Disposition Window when you reject from an order in interactive Order Entry. Note: Interactive order entry in this situation does not include batch order entry, web orders, or membership orders.
- If set to ALL, the system requires you to enter an order/call disposition reject reason code at the Confirm Order/Call Disposition Window when you:
- reject from an order in interactive Order Entry.
- end a call received from an external order call center or select Exit at the Select Customer Sold To For Order Screen if a Universal call ID has been captured for the call in the Order Disposition table.
- If set to NONE or blank, you cannot assign an order/call disposition reject reason code to an order.
To view the reject reason assigned to an order or call: When you assign an order/call disposition reject reason code to an order or call, the system creates a record in the Order Disposition table. Note: You cannot view the information in the Order Disposition table from any Order Administration screen; see Order Disposition Table for a description of the fields in this table.
Work with Reject Reason Screen
Use this screen to work with order/call disposition reject reason codes.
How to display this screen: Enter WWRR in the Fast path field at the top of a menu or select Work with Reject Reasons from a menu.
Field | Description |
---|---|
Reason |
A code to define the reason why an order entry operator rejected an order an ended a call from an external order call center before an order was placed. Order/call disposition reject reason codes are defined in and validated against the Reject Reason table. Enter a reason code and select OK to display reason codes in alphanumeric sequence, beginning with your entry. Alphanumeric, 2 positions; optional. |
Description |
A description of the order/call disposition reject reason. Enter a full or partial description and select OK to display reject reasons that contain your entry. Alphanumeric, 30 positions; optional. |
Screen Option | Procedure |
---|---|
Create an order/call disposition reject reason |
Select Create to advance to the Create Reject Reason Screen. |
Change an order/call disposition reject reason |
Select Change for an order/call disposition reject reason to advance to the Change Reject Reason screen. At this screen, you can change the Description. See Create Reject Reason Screen for field descriptions. |
Display an order/call disposition reject reason |
Select Display for an order/call disposition reject reason to advance to the Display Reject Reason screen. You cannot change any fields on this screen. See Create Reject Reason Screen for field descriptions. |
Delete an order/call disposition reject reason |
Select Delete for an order/call disposition reject reason to delete it. The system allows you to delete an order/call disposition reject reason even if it has been assigned to an order or call. |
Create Reject Reason Screen
Purpose: Use this screen to create an order/call disposition reject reason code.
How to display this screen: Select Create at the Work with Reject Reason Screen.
Field | Description |
---|---|
Order reject reason code |
A code to define the reason why an order entry operator rejected an order an ended a call from an external order call center before an order was placed. Order/call disposition reject reason codes are defined in and validated against the Reject Reason table. Alphanumeric, 2 positions. Create screen: required. Change screen: display-only. |
Description |
A description of the order/call disposition reject reason. Alphanumeric, 30 positions; required. |