Service Request Administration Tasks

This section lists the tasks for the task group called "SR Admin Tasks." This task group covers all the diagnostic tasks and the operations and arguments specific to them. These tasks are based on the existing RPASCE utilities. The output from these tasks are used for diagnostic purposes.

These operations are supported as part of diagnostic tasks:

• Package Logs

Figure 5-58 Service Request Administration Tasks

Description of "Figure 5-58 Service Request Administration Tasks"

The Package Logs task create packages at a predetermined location on the back-end server that is identified by the application property, r_oat_sr_dest. This path must already exist and sufficient permissions granted to RPASCE Daemon for create/update/delete operations. This path must be outside of the RPASCE application and preferably on a separate mount. This path is used exclusively for this SR operation.

Table 5-3 Service Request Administration Task

Administration Task Name	Administration Task Type	Description
copyLogs	Package Logs	Used to copy OAT task logs and package them into a zip file.
transferFiles	Package Logs	Used to copy user session logs and package them into a zip file.

Package Logs Task

The Package Logs task has three options.

Task Label

This is the label for the task.

Figure 5-59 Package Log Options

Description of "Figure 5-59 Package Log Options"

1. Copy user session logs: This option is used to copy the user session logs and package them into a .zip file. You can select the users to include their logs. There is also an option available called include logs from this date that denotes the starting date from which the logs must be included. The output package is named as logpackage_userlogs_<timestamp>.zip.

   Figure 5-60 Copy User Session Logs

   
2. Copy OAT task logs: This sub-task is used to copy the OAT task logs and package them into a .zip. The output package is named as logpackage_task_<timestamp>.zip.

   Figure 5-61 Copy Oat Task Logs

   
3. Copy all logs: This sub-task can be used package both user session logs and OAT tasks logs. The output package is named as logpackage_all_<timestamp>.zip.

   Figure 5-62 Copy All Logs