Cancel a Special Order

Special orders to be sent to a store can be canceled at a store. To cancel a special order:

Note:

To cancel a gift registry order, assign the gift registry prior to canceling the order (see Sell Gift Registry Items).

1. Open an Existing Special Order.

2. Click Cancel Special Order.

   A confirmation prompt opens.

   Figure 12-14 Customer Present Prompt

   
   

   

   
   

3. Indicate whether the customer is present:

   • Click Yes if the customer is present.

   • Click No if the customer is not present.

   If the customer is present, a second confirmation prompt opens.

   Figure 12-15 Confirm Cancelation Prompt

   
   

   

   
   

   Note:

   If the customer is not present, the special order cannot be cancelled in register mode. See Oracle Retail Xstore Point of Service Manager's Guide for more information.

4. Indicate whether to cancel the special order:

   • Click Yes to cancel the special order.

     The special order is canceled and the refund amount is applied to the transaction.

   • Click No to return to the special order without canceling it.