Insight

Design

The following image shows an example of the Affordability Proactive Alerts Insight module for quarterly alerts.

This image shows an example of the Insight module.

Configuration Options

For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.

Configuration Option	Input Value
Social Proof Number The number of households currently receiving assistance. Default: N/A	Required Choose from one of the following: Use the Low Income Home Energy Assistance Program (LIHEAP) number from the previous year (recommended). Use another preferred statistic such as the number of utility customers enrolled in an assistance program.
Social Proof Details Describes the meaning of the social proof number. Default: households in your state get assistance with their bills	Required Choose from one of the following: Use the default description (recommended). Provide an alternative description. There is an 80-character limit, and the details must match the social proof number. For example, if the number represents the number of people in the region, change the field to, "households in your region get assistance with their bills"
Winter Assistance Amount (Not Depicted) The dollar amount of winter benefits LMI customers received the previous year. Default: N/A	Required Choose from the following: Use the state LIHEAP data from the previous year (recommended). Use records on average winter benefits given to LMI customers for the previous year.
Winter Assistance Details (Not Depicted) Describes the winter assistance amount Default: was the average winter assistance received in your state last year	Required Choose from the following: Use the default description (recommended). Provide an alternate description of the winter assistance amount. It must match the specifics of the number used for the winter assistance amount.
Summer Bill Average(Not Depicted) Shows the average bill amount from the previous summer season of other utility customers in the same service area as the customer Default: N/A	May require configuration If this field is a dynamic field (information in this field is populated from another source), then no configuration is required. However, If this is a static field (information can be entered manually), then configuration is required and the utility must use its own records to calculate the average bill amount from the previous summer season.
Summer Bill Average Details (Not Depicted) Describes the summer bill average Default: was the average bill amount for [UtilityCo] customers last summer	Required The text in brackets is the utility name, which is provided as part of the utility branding guidelines in the Oracle Utilities Opower Platform Configuration Guide.

Configuration Option

Input Value

Social Proof Number

The number of households currently receiving assistance.

Default: N/A

Required

Choose from one of the following:

Use the Low Income Home Energy Assistance Program (LIHEAP) number from the previous year (recommended).
Use another preferred statistic such as the number of utility customers enrolled in an assistance program.

Social Proof Details

Describes the meaning of the social proof number.

Default: households in your state get assistance with their bills

Required

Choose from one of the following:

Use the default description (recommended).
Provide an alternative description. There is an 80-character limit, and the details must match the social proof number. For example, if the number represents the number of people in the region, change the field to, "households in your region get assistance with their bills"

Winter Assistance Amount (Not Depicted)

The dollar amount of winter benefits LMI customers received the previous year.

Default: N/A

Required

Choose from the following:

Use the state LIHEAP data from the previous year (recommended).
Use records on average winter benefits given to LMI customers for the previous year.

Winter Assistance Details (Not Depicted)

Describes the winter assistance amount

Default: was the average winter assistance received in your state last year

Required

Choose from the following:

Use the default description (recommended).
Provide an alternate description of the winter assistance amount. It must match the specifics of the number used for the winter assistance amount.

Summer Bill Average(Not Depicted)

Shows the average bill amount from the previous summer season of other utility customers in the same service area as the customer

Default: N/A

May require configuration

If this field is a dynamic field (information in this field is populated from another source), then no configuration is required. However, If this is a static field (information can be entered manually), then configuration is required and the utility must use its own records to calculate the average bill amount from the previous summer season.

Summer Bill Average Details (Not Depicted)

Describes the summer bill average

Default: was the average bill amount for [UtilityCo] customers last summer

Required

The text in brackets is the utility name, which is provided as part of the utility branding guidelines in the Oracle Utilities Opower Platform Configuration Guide.

Insight Variations

For the winter and summer seasons, customers will see one of two variations of Insights, the default variation and the fallback variation. The default variation shows the customer's highest bill from last winter. However, if the customer doesn't have at least one bill from last winter, they will see the fallback variation of the Insight.

Winter

Default: Winter bills can be higher than you expect [dollar amount] was your highest bill last winter
Fallback: You can get help paying your bills [dollar amount] was the average winter assistance received in your state last year

Summer

Default: Summer bills can be higher than you expect [dollar amount] was your highest bill last summer
Fallback: Summer bills can be higher than you expect [dollar amount] for [UtilityCo] customers this summer