Introduction

The Introduction module is what customers first see when they open the Billing Triggered Alerts email. This module asks the customer if they need help paying their bill, and offers help in finding financial assistance.

Requirements and Limitations

The requirements for this module are the same requirements listed in Requirements and Limitations.

User Experience

The user experience for the Introduction module includes the customer's name, a question asking if they need help paying their utility bill, and a brief message that points out that many people need help paying their bills, and that the customer can find financial assistance.

The following is an example of the Introduction module for Affordability Billing Triggered Alerts: