Past Due Bill
The Past Due Bill module for Billing Triggered Alerts shows the customer their due amount, and informs them of financial assistance programs that can help with their payment.
Requirements and Limitations
The requirements for this module are listed in Requirements and Limitations.
User Experience
- Header: The text at the top of this module labels the amount that follows as the customer's due amount.
- Due Amount: The sum of money that is owed and unpaid as of the current date. Supported currency: US Dollar.
- Milestone Text: Note that informs the customer of the payoff date and the late payment penalty.
- Disclaimer: Statement that tells the customer that they can ignore this communication in case they paid their bill already.
- Body Text: Tells the customer that there are programs that can provide financial assistance, and contains a call-to-action URL for immediate payment.
- Pay Your Bill Link: Link to the utility's web portal.
The following is an example of the Past Due Bill module for Billing Triggered Alerts:
Past Due Bill Variations
This section describes the user experience variations for the Past Due Bill module.
Fee Milestone (Currency-Based)
In this variation, the Milestone Text includes the late fee amount (USD currency), and the date to pay by to avoid late payment charges.
Fee Milestone (Percentage-Based)
In this variation, the Milestone Text includes the late payment charges percentage, and the date to pay by to avoid late payment charges.
Disconnection Milestone
This variation appears once the payment collection process has initiated. In such case, the module shows the past due balance amount, as opposed to showing the latest past due bill amount. Likewise, the text refers to past due balance, instead of past due bill, and requires the customer to pay a minimum amount by a specified date to avoid disconnection.
No Date
When no date has been provided by the utility for the fee requirement, the pay by date is omitted from the module.
No Payment Amount
When no payment amount has been provided by the utility, the late fee amount is omitted from the module.
No Milestone - Past Due Bill
When the payment collection process has not yet been initiated, and there is no milestone data, the module shows the past due bill amount, and the milestone is omitted.
No Milestone - Past Due Balance
When the payment collection process has been initiated, and there is no milestone data, the module shows the past due balance amount, and the milestone is omitted.
Payment Arrangement
When the customer is on a payment arrangement and is late on paying their bill, the module includes text referring to the payment arrangement.