Insight

The Insight module for quarterly alerts cites the number of people receiving assistance with their bills within the same state or region as the customer.

Requirements and Limitations

The requirements for this module are the same requirements listed in Requirements and Limitations. Additionally, the number of customers who currently receive assistance is required. It is recommended that the utility use the Low Income Home Energy Assistance Program (LIHEAP) number from the previous year. Alternatively, a different statistic can be cited, such as the number of households in the customer's region. Your Delivery Team will work with you to collect and include this number.

User Experience

The user experience for the Insight module includes the following:

  • Header: Tells the customer that they are not alone in getting assistance with their bills.
  • Number: The number of households receiving assistance within the same state or region as the customer.
  • Number Description: Text below the number complements it by making explicit what the number represents: the quantity of households that receive assistance within the customer's state or region.

The following is an example of the Insight module for quarterly alerts:


This image shows an example of the Insight module.

Insight Variations

For the winter and summer seasons, customers will see one of two variations of Insights, the default variation and the fallback variation. The default variation shows the customer's highest bill from last winter. However, if the customer doesn't have at least one bill from last winter, they will see the fallback variation of the Insight.

Winter

  • Default: Winter bills can be higher than you expect [dollar amount] was your highest bill last winter
  • Fallback: You can get help paying your bills [dollar amount] was the average winter assistance received in your state last year

Summer

  • Default: Summer bills can be higher than you expect [dollar amount] was your highest bill last summer
  • Fallback: Summer bills can be higher than you expect [dollar amount] for [UtilityCo] customers this summer