1 Introduction

Welcome to the Oracle Utilities Cloud Service Live Operations Guide. This guide includes information regarding live operation of the following Oracle Utilities Cloud Services:

• Oracle Utilities Billing Cloud Service
• Oracle Utilities Customer Care and Billing Cloud Service
• Oracle Utilities Customer Cloud Service
• Oracle Utilities Customer Program Management Cloud Service
• Oracle Utilities Market Settlements Management Cloud Service
• Oracle Utilities Meter Solution Cloud Service
• Oracle Utilities Rate Cloud Service
• Oracle Utilities Work and Asset Cloud Service

This document includes the following:

• Cloud Services Live Operate Services
• Cloud Services Live Operational Guidelines
• Oracle Utilities Break Glass
• Data Fix with Plug-In Driven Batch
• Information Lifecycle Management
• Release Management and Regression Testing
• Disaster Recovery
• GoldenGate Replication
• Troubleshooting