Voice Channel Communications v3

Peak Time Rebates can use the voice channel to make automated pre- and post-event phone calls (also called Interactive Voice Response, or IVR) to customers. The calls are designed to motivate customers to save energy during peak events.

Peak Time Rebate phone calls deliver recorded messages to customers when they answer their phones or leave a voicemail if the customer is unavailable. The phone messages generally include tips to earn rebates during the peak event. Customers are provided with opt-out instructions at the end of the recording, and the phone call originates from the utility's call center phone number.