Non-TOU Load Shifting Report Emails

Non-TOU Load Shifting Report emails help customers who are not on a TOU electric rate understand their energy usage. These emails are sent each week to inform customers about how they used energy over the past week, or the past bill period. These emails also educate customers about how they can shift their usage to times when there is lower demand on the utility grid.

The series of emails includes:

  • Introduction email
  • Weekly emails
  • Post-Bill Report emails

Requirements and Limitations

The following data requirements and limitations apply to utilities and customers using the Non-TOU Load Shifting Report emails. These requirements must be met for a utility and a customer to participate in the program.

Utility Requirements and Limitations

This list specifies the utility requirements and limitations:

  • Required Cloud Services: Oracle Utilities Weekly Engagement Cloud Service, Residential.

Customer Requirements and Limitations

This list specifies the customer requirements and limitations:

  • Billing Frequency: Monthly or bi-monthly.
  • Data Delivery Frequency: Daily. Must be received within 48 hours from last data read.
  • Data Requirements: Interval data (hourly or more granular).
    • Hourly Disaggregation Data Requirements:There are additional AMI data requirements to show advanced insights such as appliance-level disaggregation. Contact your Delivery Team for more information.
  • Data History: Interval data for the last two weeks, billing data for the last 12 months, and AMI data to the beginning of the current billing cycle. Note that the Hourly Usage module has additional data history requirements.
  • Data Coverage: Oracle must receive read coverage for the period included in the email. The period duration can vary from 5 to 7 days (for weekly emails), as it depends on the utility's peak hour intervals. This product does not differentiate between estimated and non-estimated reads. Both types of reads are supported. At least 75% of possible reads for the current billing cycle (including estimated reads) is required to calculate the bill forecast.
  • Fuel Type: Electric-only or dual fuel. Note that these emails cover only the electric portion of the customer's bill and usage.
  • Meter Type: The customer must have a smart meter.
  • Customer Type: The customer must be residential.
  • Rate Plan: The customer must not be on a TOU rate plan.
  • Multiple Service Points: Not currently supported.
  • Zero Usage: In the case when a customer hasn't used any electricity during the week, several checks are completed to determine whether to hide modules.

Customer Experience: Non-TOU Load Shifting Report Emails

Customers who participate in the Non-TOU Load Shifting Report email program receive one of the following email types each week:

  • Introduction emails
  • Weekly emails
  • Post-Bill Report emails

Each email is comprised of individual modules.

Note:

Oracle recommends using the default order of the modules, as the emails were designed to be read from top to bottom, to provide the reader with an easy-to-understand message about their energy use. The default order of the modules for each email is listed in the following topics.

Introduction Emails

The Introduction email is the first weekly email customers receive as part of the program. This email is designed to welcome customers to the program.

The Introduction email contains the following modules, in the order listed:

This image shows an example of the Introduction email:


This image shows an example of the Non-TOU Load Shifting Introduction Email.

Weekly Emails

The Weekly Non-TOU Load Shifting Report email is delivered to customers at the end of each week. It provides a comparison between electricity spending during the current week and the previous week. It also provides personalized tips about how customers can save energy.

Customers begin receiving the Weekly email after they receive their Introduction email, and do not receive the weekly email in weeks when they receive the Post-Bill Report email.

The Weekly email contains these modules, in the order listed:

This image shows an example of the weekly email:


This image shows an example of the Non-TOU Load Shifting Report Weekly Email.

Post-Bill Report Email

The Post-Bill Report is delivered to customers at the end of each month. The report helps customers understand which appliances they are using during peak hours, and how that usage contributes to their energy charges. It includes a comparison of the current bill and the previous bill, and provides personalized tips on how customers can save energy.

By default, the Post-Bill Report emails contain these modules, in the order listed:

This image shows an example of the Post-Bill Report email:


This image shows an example of the Non-TOU Load Shifting Post-Bill Report Email.