11.3.1 Troubleshooting: Oracle GoldenGate Classic Credentials

This topic describes how to troubleshoot the Oracle GoldenGate Classic credentials-related issues.

• Start and Stop Buttons are Disabled
  
• Preferred credential is not Set or is Incorrectly Set on Host Target
  
• Unable to Check Configurations or Logs of a Process
  
• Decrupt : Failed to decrypt buffer error while testing the preferred credential after upgrade
  

11.3.1.1 Start and Stop Buttons are Disabled

• Ensure that you have all the required entitlements and permissions. Ensure that you have Enterprise Manager Agent machine Host credential and Oracle GoldenGate Monitoring credential permissions set.
• Ensure that you have configured the Preferred Credentials - Host Credentials for the Oracle GoldenGate target. See Setting Credentials for Oracle GoldenGate Classic Instance.
• Ensure that you have configured the Preferred Credentials - OGG Admin Credentials for the Oracle GoldenGate target. See Setting Credentials for Oracle GoldenGate Classic Instance.

11.3.1.2 Preferred credential is not Set or is Incorrectly Set on Host Target

1. Ensure that you have all the required entitlements and permissions. Ensure that you have Enterprise Manager Agent machine Host credential and Oracle GoldenGate Monitoring credential permissions set.
2. Ensure that you have configured the Preferred Credentials - Host Credentials for the Oracle GoldenGate target. See Setting Credentials for Oracle GoldenGate Classic Instance.
3. On the Target Preferred Credentials page, click Test to test whether the related credentials are correct.
4. After the upgrade, set the Preferred Credentials - Host Credentials and Preferred Credentials - OGG Admin Credetials again. Setting Credentials for Oracle GoldenGate Classic Instance.

11.3.1.3 Unable to Check Configurations or Logs of a Process

1. Ensure that you have all the required entitlements and permissions. Ensure that you have Enterprise Manager Agent machine Host credential and Oracle GoldenGate Monitoring credential permissions set.
2. Ensure that you have configured the Preferred Credentials - Host Credentials for the Oracle GoldenGate target. See Setting Credentials for Oracle GoldenGate Classic Instance.

11.3.1.4 Decrupt : Failed to decrypt buffer error while testing the preferred credential after upgrade

Ensure to execute the $EMAGENT_HOME/root.sh command for the upgraded Enterprise Manager agent.