11.3.2 Troubleshooting: Oracle GoldenGate Microservices Credentials

This topic describes how to troubleshoot the Oracle GoldenGate Microservices credentials-related issues.

• Start and Stop Buttons are Disabled
  
• Monitoring Credentials are Either Not Set or Set Incorrectly
  
• Unable to Check Configurations or Logs of a Process
  
• Decrypt : Failed to Decrypt Buffer Error while Testing the Preferred Credential after Upgrade
  

11.3.2.1 Start and Stop Buttons are Disabled

• Ensure that you have all the required entitlements and permissions. Ensure that you have Enterprise Manager Agent machine Host credential and Oracle GoldenGate Sevice Manager credential permissions (or Oracle GoldenGate Deployment credential permissions in case of OCI GoldenGate service) set.
• Ensure that you have configured the Preferred Credentials - Host Credentials for:
  • the Oracle GoldenGate Service Manager

    OR

  • the Oracle GoldenGate Deployment in case of OCI GoldenGate service.
  See Setting Credentials for Oracle GoldenGate Microservices Instance
• Ensure that you have set the Monitoring credentials for the Oracle GoldenGate Service Manager. See Setting Credentials for Oracle GoldenGate Microservices Instance.

11.3.2.2 Monitoring Credentials are Either Not Set or Set Incorrectly

Ensure that the Monitoring Credentials are set properly for the Service Manager target (in case of OCI GoldenGate Service, Monitoring Credentials must be set for the Deployment target). See Setting Credentials for Oracle GoldenGate Microservices Instance.

11.3.2.3 Unable to Check Configurations or Logs of a Process

1. Ensure that you have all the required entitlements and permissions. Ensure that you have Enterprise Manager Agent machine Host credential and Oracle GoldenGate Sevice Manager credential permissions set or Oracle GoldenGate Deployment credential permission in-case of OCI GoldenGate Service.
2. Ensure that you have configured the correct Preferred Credentials - Host Credentials and Monitoring Credentials for:
   • Oracle GoldenGate Service Manager instance.

     OR

   • Oracle GoldenGate Deployment instance in-case of OCI GoldenGate Service.
   See Setting Credentials for Oracle GoldenGate Microservices Instance.

11.3.2.4 Decrypt : Failed to Decrypt Buffer Error while Testing the Preferred Credential after Upgrade

Ensure to execute the $EMAGENT_HOME/root.sh command for the upgraded Oracle Enterprise Manager agent.