11.11.5 About Top Questions

The Top Questions panel lists the five most used challenge questions based on user and validation statistics.

The customer can configure a set of challenge questions that are used to authenticate users. During registration, users are presented with several question menus based on the settings configured in the Registration Logic. For example, the user may be presented with three question menus. A user must select one question from each menu and enter answers for them during registration. Only one question from each question menu can be registered. These questions become the user's "registered questions."

The KBA functionality enables you to manage challenge questions. It allows you to create, edit, delete, view, and export and import the challenge questions. If the standard challenge questions do not meet your requirements, then you can create questions as needed. You can also add a validation to the system, if needed. Validations are used to validate the answers given by a user at the time of registration. See Create New Question.