Troubleshooting the Identity Cloud Service Connector

8 Troubleshooting the Identity Cloud Service Connector

This chapter provides solutions to the commonly encountered issues associated with the Identity Cloud Service connector.

Table 8-1 Troubleshooting the Identity Cloud Service Connector

Problem Solution

Problem	Solution
If you try to delete a user that is associated with one or more entities (Groups or Applications) in Identity Cloud Service, the following error message appears: `Unable to delete User USER_NAME since it is currently referenced by Group GROUP_NAME. You must either first remove these references and then delete the User or force delete the User which will automatically remove all these references and then delete the User.`	The target system does not allow you to delete a user that is associated with one or more entities. To delete the user, you must first update the relURLs advanced settings parameter. To do so, add the `"__ACCOUNT__.DeleteOp=/Users/$(__ACCOUNT__.__UID__)$?forceDelete=true"` value at the end of the relURLs entry. The updated sample value is: `"__ACCOUNT__.password.UpdateOp=/Users/$(__ACCOUNT__.__UID__)$","__ACCOUNT__.DeleteOp=/Users/$(__ACCOUNT__.__UID__)$?forceDelete=true"`. For details on the relURLs parameter, see Advanced Settings Parameters.
While creating an AOB application, if you click Test Connection to verify connection with the target system, the following error message appears: `Test connection failed. Internal Server Error. Error connecting to application APPLICATION_NAME: Error occurred while executing a POST REST call on the target.`	If you are using Oracle Identity Governance 12c (12.2.1.3.0), ensure to download and apply patches 26616250 and 25323654 from My Oracle Support as mentioned in Certified Components. If you do not apply these patches, Oracle Identity Governance fails to test the connection with the target system.

If you try to delete a user that is associated with one or more entities (Groups or Applications) in Identity Cloud Service, the following error message appears:

Unable to delete User USER_NAME since it is currently referenced by Group GROUP_NAME. You must either first remove these references and then delete the User or force delete the User which will automatically remove all these references and then delete the User.

The target system does not allow you to delete a user that is associated with one or more entities. To delete the user, you must first update the relURLs advanced settings parameter.

To do so, add the "__ACCOUNT__.DeleteOp=/Users/$(__ACCOUNT__.__UID__)$?forceDelete=true" value at the end of the relURLs entry.

The updated sample value is: "__ACCOUNT__.password.UpdateOp=/Users/$(__ACCOUNT__.__UID__)$","__ACCOUNT__.DeleteOp=/Users/$(__ACCOUNT__.__UID__)$?forceDelete=true".

For details on the relURLs parameter, see Advanced Settings Parameters.

While creating an AOB application, if you click Test Connection to verify connection with the target system, the following error message appears:

Test connection failed. Internal Server Error. Error connecting to application APPLICATION_NAME: Error occurred while executing a POST REST call on the target.

If you are using Oracle Identity Governance 12c (12.2.1.3.0), ensure to download and apply patches 26616250 and 25323654 from My Oracle Support as mentioned in Certified Components.

If you do not apply these patches, Oracle Identity Governance fails to test the connection with the target system.