Troubleshooting the Microsoft Exchange Connector

8 Troubleshooting the Microsoft Exchange Connector

These are the solutions to some issues associated with the Exchange connector.

Table 8-1 lists solutions to some commonly encountered issues associated with the Exchange connector:

Table 8-1 Troubleshooting Common Connector Issues

Problem Description Solution

Problem Description	Solution
The Exchange connector throws the following error: `Could not find domain controller for user <user_name>`	The connector tries to get the domain controller where the Active Directory (AD) user was created using the value provided in the User Logon Name field. This value must be same as the value provided for the User Principal Name field during AD provisioning. If there is any mismatch, the connector throws this error. Ensure the values provided for these two fields are same.
The Exchange connector does not log any information. Logging is enabled for the connector in ConnectorServer.exe.Config file. The line <add name="ExchangeSwitch" value="4" /> has been added and connector server has been restarted.	Ensure the log file location and name as specified in the ConnectorServer.exe.Config file is valid. Also, ensure the user who is running the connector server has write permission on the log file. Then, restart the connector server.
The Exchange connector throws the following error: `ConnectorServer.exe Error 0 Problem while PowerShell execution System.Management.Automation.Remoting.PSRemotingTransportException: Starting a command on remote server failed with the following error message : The Windows Remote Shell cannot process the request; the selector value 93523BF3-968A-47AA-BCE9-8DD59CFD53E9 specified in the request was not found. For more information, see the about_Remote_Troubleshooting Help topic.`	The problem is caused by the Timeout setting of the "Exchange Connector Server" IT resource. To troubleshoot this problem, increase the value specified for the Timeout parameter in the "Exchange Connector Server" IT resource. See Creating the IT Resource for the Connector Server for detailed information about this parameter.

The Exchange connector throws the following error:

Could not find domain controller for user <user_name>

The connector tries to get the domain controller where the Active Directory (AD) user was created using the value provided in the User Logon Name field.

This value must be same as the value provided for the User Principal Name field during AD provisioning. If there is any mismatch, the connector throws this error. Ensure the values provided for these two fields are same.

The Exchange connector does not log any information. Logging is enabled for the connector in ConnectorServer.exe.Config file. The line <add name="ExchangeSwitch" value="4" /> has been added and connector server has been restarted.

Ensure the log file location and name as specified in the ConnectorServer.exe.Config file is valid.

Also, ensure the user who is running the connector server has write permission on the log file.

Then, restart the connector server.

The Exchange connector throws the following error:

ConnectorServer.exe Error 0 Problem while PowerShell execution System.Management.Automation.Remoting.PSRemotingTransportException: Starting a command on remote server failed with the following error message : The Windows Remote Shell cannot process the request; the selector value 93523BF3-968A-47AA-BCE9-8DD59CFD53E9 specified in the request was not found. For more information, see the about_Remote_Troubleshooting Help topic.

The problem is caused by the Timeout setting of the "Exchange Connector Server" IT resource. To troubleshoot this problem, increase the value specified for the Timeout parameter in the "Exchange Connector Server" IT resource. See Creating the IT Resource for the Connector Server for detailed information about this parameter.