Table of Contents

• List of Figures
• List of Tables
• Title and Copyright Information
• Preface
  • Audience
  • Documentation Accessibility
  • Related Documents
  • Conventions
• What’s New in this Guide?
  • Software Updates
  • Documentation-Specific Updates
• 1 About the ServiceNow Connector
  • Certified Components
  • Usage Recommendation
  • Certified Languages
  • Supported Connector Operations
  • Connector Architecture
  • Supported Use Cases
  • Supported Connector Features Matrix
  • Connector Features
    • Support for Both Target and Authoritative Applications
    • Support for Full and Incremental Reconciliation
    • Support for Limited (Filtered) Reconciliation
    • Support for the Connector Server
    • Transformation and Validation of Account Data
    • Support for Cloning Applications and Creating Instance Applications
    • Secure Communication to the Target System
• 2 Creating an Application by Using the ServiceNow Connector
  • Process Flow for Creating an Application By Using the Connector
  • Prerequisites for Creating an Application By Using the Connector
    • Configuring the Target System
    • Downloading the Connector Installation Package
  • Creating an Application By Using the Connector
• 3 Configuring the ServiceNow Connector
  • Basic Configuration Parameters
  • Advanced Settings Parameters
    • Advanced Settings Parameters for a Target Application
    • Advanced Settings Parameters for an Authoritative Application
  • Attribute Mappings
    • Attribute Mappings for a Target Application
    • Attribute Mappings for an Authoritative Application
  • Correlation Rules
    • Correlation Rules, Situations, and Responses for a Target Application
    • Correlation Rules, Situations, and Responses for an Authoritative Application
  • Reconciliation Jobs
    • Reconciliation Jobs for a Target Application
    • Reconciliation Jobs for an Authoritative Application
• 4 Performing the Postconfiguration Tasks for the ServiceNow Connector
  • Configuring Oracle Identity Governance
    • Creating and Activating a Sandbox
    • Creating a New UI Form
    • Publishing a Sandbox
    • Updating an Existing Application Instance with a New Form
  • Harvesting Entitlements and Sync Catalog
  • Managing Logging for the Connector
    • Understanding Log Levels
    • Enabling Logging
  • Configuring the IT Resource for the Connector Server
  • Localizing Field Labels in UI Forms
  • Configuring SSL for the Connector
• 5 Using the ServiceNow Connector
  • Configuring Reconciliation
    • Performing Full and Incremental Reconciliation
    • Performing Limited Reconciliation
  • Configuring Reconciliation Jobs
  • Configuring Provisioning
    • Guidelines on Performing Provisioning Operations
    • Performing Provisioning Operations
  • Uninstalling the Connector
• 6 Extending the Functionality of the ServiceNow Connector
  • Configuring Transformation and Validation of Data
  • Configuring Action Scripts
  • Configuring the Connector for Multiple Installations of the Target System
• 7 Upgrading the ServiceNow Connector
  • Preupgrade Steps
  • Upgrade Steps
  • Postupgrade Steps
• 8 Known Issues and Limitations of the ServiceNow Connector
• A Files and Directories in the Connector Installation Package