What’s New in this Guide?

These are the updates made to the software and documentation for release 12.2.1.3.0 of Configuring the ServiceNow Application.

The updates discussed in this chapter are divided into the following categories:

• Software Updates

  These include updates made to the connector software.

• Documentation-Specific Updates

  These include major changes made to the connector documentation. These changes are not related to software updates.

Software Updates

These are the updates made to the connector software.

Software Updates in Release 12.2.1.3.0

The following is the software update in release 12.2.1.3.0:

Support for Onboarding Applications Using the Connector

From this release onward, the connector bundle includes application onboarding templates required for performing connector operations on the ServiceNow target system. This helps in quicker onboarding of the applications for this target system into Oracle Identity Governance by using an intuitive UI.

Documentation-Specific Updates

These are the updates made to the connector documentation.

Documentation-Specific Updates in Release 12.2.1.3.0

The following documentation-specific update has been made in revision "3" of the guide:

Logger names present in Enabling Logging have been updated.

The following documentation-specific updates have been made in revision "2" of the guide:

• The "Oracle Identity Governance or Oracle Identity Manager" row of Table 1-1 has been updated to include support for Oracle Identity Governance 12c (12.2.1.4.0).
• The "Connector Patch" row has been added to Table 1-1 to include information about applying patch 29874542 to the ServiceNow connector bundle to create and manage Authoritative applications. As a result, several new topics pertaining to Authoritative applications have been added throughout the guide and a few existing topics have been updated as follows:
  New Topics

  • Support for Both Target and Authoritative Applications

  • Advanced Settings Parameters for an Authoritative Application

  • Attribute Mappings for an Authoritative Application

  • Correlation Rules, Situations, and Responses for an Authoritative Application

  • Reconciliation Jobs for an Authoritative Application

  Updated Topics

  • Connector Architecture

  • Supported Connector Features Matrix

  • Support for Full and Incremental Reconciliation

  • Performing Full and Incremental Reconciliation

  • Files and Directories in the Connector Installation Package

• The "Connector Server JDK" row of Table 1-1 has been updated to include support for the latest version of JDK.
• Known Issues and Limitations of the ServiceNow Connector has been added to include an issue about removing roles and a limitation that the connector does not support incremental reconciliation.