Administering Open Problems

Oracle ILOM automatically detects system hardware faults and environmental conditions on a system. If a problem occurs on a system, Oracle ILOM automatically:

• Illuminates the Fault-Service Action Required LED on the physical server.

• Identifies the faulted condition in an easy-to-read Open Problems table.

• Records system information about the fault condition in the event log.

Upon the repair (or the replacement) of a faulty field-replaceable unit (FRU) or customer-replaceable unit (CRU), Oracle ILOM typically clears the fault state from the Open Problems table. On some devices, it does not do this. For these devices, refer to the server Service Manual.

For further information about administering open problems that are detected and reported in Oracle ILOM interfaces, see:

• View Open Problems on a System (Web)

• View Open Problems on a System (CLI)

View Open Problems on a System (Web)

Open problems detected on a host server are viewable from the Open Problems web page.

1. To view the server Open Problems web page, click Open Problems.

   The Open Problems page displays a list of open problems.

   
   
   
2. Review the Open Problems web page for the following information:

   • Total number of problems detected

   • Time stamp, subsystem, and location for each faulted component

   • URL for troubleshooting a faulted component

3. To fix problems, repair or replace any faulty devices.

   Oracle ILOM typically clears open problems after the indicated device is repaired or replaced. On some devices, it does not do this. For these devices, refer to the server Service Manual.

View Open Problems on a System (CLI)

Open problems detected on a server are viewable under the /System/Open_Problems CLI target.

1. To view server open problems, type show /System/Open_Problems.

   A display similar to the following appears.

   -> show /System/Open_Problems
   
   Open Problems (3)
   Date/Time                 Subsystems          Component
   ------------------------  ------------------  ------------
   Thu Oct 31 21:39:49 2018  Processors          P1 (CPU 1)
           A processor has detected a QuickPath Interconnect (QPI) transmitter
           uncorrectable error. (Probability:33,
           UUID:9468d451-5d8b-412a-fe51-e35c76cc5894, Part Number:CM80636, Serial
           Number:N/A, Reference
           Document:http://support.oracle.com/msg/SPX86A-8002-79)
   Thu Oct 31 21:39:49 2018  Processors          P2 (CPU 2)
           A processor has detected a QuickPath Interconnect (QPI) transmitter
           uncorrectable error. (Probability:33,
           UUID:9468d451-5d8b-412a-fe51-e35c76cc5894, Part Number:CM80636, Serial
           Number:N/A, Reference
           Document:http://support.oracle.com/msg/SPX86A-8002-79)
   Thu Oct 31 21:39:49 2018  Processors          P3 (CPU 3)
           A processor has detected a QuickPath Interconnect (QPI) transmitter
           uncorrectable error. (Probability:33,
           UUID:9468d451-5d8b-412a-fe51-e35c76cc5894, Part Number:CM80636, Serial
           Number:N/A, Reference
           Document:http://support.oracle.com/msg/SPX86A-8002-79)
   

2. Review the Open Problems properties for the following information:

   • Total number of problems detected

   • Time stamp, subsystem, and location for each faulted component

   • URL for troubleshooting a faulted component

3. To fix problems, repair or replace any faulty devices.

   Oracle ILOM typically clears open problems after the indicated device is repaired or replaced. On some devices, it does not do this. For these devices, refer to the server Service Manual.