1. Extend the digital customer service application with document collaboration
  2. Verify Digital Customer Service Integration

Verify Digital Customer Service Integration

At this point, we should be able to see that the Digital Customer Service setup has been completed successfully by loading the service-request-detail-start design page.


Description of service-req.png follows
Description of the illustration service-req.png

  1. Click the Web Applications icon from the left navigation menu.
  2. Select dcs, service-request-detail, and then service-request-detail-start from the Web Apps list.

    On the service-request-detail-start page, select the Page Designer tab.

  3. Click the Page Input Parameters icon just above the page design layout (to the left of the Who Am I? icon).
  4. In the serviceRequestNumber number field, enter a valid SR number that exists within Fusion by either creating a new Service Request or using an existing one already created. For example, SR216466.

    Note:

    This Service Request in Fusion must already be configured against OCM and have a related OCM folder for this to work (the OCMFolderId_c variable in the Fusion Service Request must already exist). And for this to work and these Fusion Service Request integration changes must be published.

    For more information on how to extend Oracle Sales and Service business objects with document collaboration, see Learn About How to Extend Oracle Sales and Service Business Objects with Document Collaboration.

  5. Select the Set Parameters button to close the Page Input Parameters dialog.
  6. On the Page Designer tab, now, you should be able to see the Service Request Details page with tabs (Messages, File Attachments, etc.) at the bottom of the page. If this is not the case, then the above steps have not yet been performed correctly. Go back and verify that all of these are correct and the tabs appear before continuing.