Diagnose Why You Cannot Login to the Remote Interface

A network issue or power failure may prevent you from logging in to the remote interface.

1. Go to the library and check the local operator panel.
2. If the local operator panel is working and the remote user interface is not, check the Ethernet cable connected to NET MGT port 0 at the rear of the library. Check for network problems.
3. If the local operator panel is also not working, make sure that the library has power. Check the power cord connected to each power supply. Check the data-center power outlet. Check breakers.
4. If the library is connected to power, check the LED Indicators on the library and its components:

   • Power supplies — If an amber power supply LED is lit or if both power supply LEDs are dark, replace the power supply. See Power Supply Removal and Replacement.

   • Robot Module — If an amber Robot Module LED is lit or if both robot LEDs are dark, replace the robot. See Robot Module Removal and Replacement.

5. If the robot module is OK, restart the library, and repeat this procedure.
6. If problems persist after you have restarted the library and repeated the above diagnostic steps, go to Get Parts and Technical Support, check for relevant knowledge articles, and then, if necessary, open a service request.