Use the Health Table to Diagnose the Issue

The health table provides fault codes and possible reasons for a library issue.

Log in to the remote interface, take the library offline, and use the health table.
To access the health table, click the Degraded or Failed indicator in the status bar.
Note the Fault Code listed in the health table. Suggested fixes are listed below:
- Fault Code 903:
  - If Drive Auto Clean is enabled — If the drive listed in the suspected component field is mounted, wait. The library will attempt a cleaning once the tape dismounts.
    
    If the fault persists after the tape dismounts, a cleaning cartridge is unavailable or expired. Load a new, LTO universal cleaning cartridge into a reserved slot. Then clean the drive using the library user interface.
  - If using host-managed drive cleaning — Consult the host application documentation and make sure that fresh cleaning media are available. If necessary, clean the drive listed using the library user interface.
- Fault Code 9108:
  - If the Suspect Component is one or more magazines, see Locate and Remove a Cartridge Stuck in a Magazine Slot.
  - If the Suspect Component is one or more drives, the cartridge may be stuck in the drive. Go to Get Parts and Technical Support, and check for relevant knowledge articles. If you cannot find a resolution, open a service request
- Fault Code 9109 or 9102 thru 9107:
  - See Locate and Clear Obstructions, Such as Loose or Protruding Cartridges.
- All other Fault Codes:
  - Follow the Recommended Action listed in the health table one at a time and in the order specified in the suspect components list. See Replace Components (CRUs & FRUs).
    
    If you replace the robot, the operator panel, or the chassis of library module 1, power-cycle the library as soon as you finish. These three components maintain records of the product serial number and configuration settings. If you replace more than one of them at a time, without restarting the library, this information will be lost.
After attempting a fix, if the connection status indicator shows Library is Inoperative, restart the library and then see Check if a Fault is Closed in the Health Log below.