Locate and Clear Obstructions, Such as Loose or Protruding Cartridges

How to resolve Fault Code 9102-9107, 9109 or Suspect Components or Recommended Action fields indicate a robot obstruction.

1. Remove the magazine that will give you the best view of the interior of the library. If you feel any significant resistance when attempting to remove the magazine, do not force it. Instead, remove a magazine on the opposite side of the library.
2. Using the empty magazine bay as a window, look inside the library. Try to locate obstructions, particularly loose or protruding cartridges. Look across, above, and below.
3. If you cannot see any obstructions, gain additional visibility by removing additional magazines.
4. If you see a cartridge protruding from a storage slot in one of the magazines or lying on the bottom of the library, reach in through the open magazine bay and try to remove it.
5. If you cannot reach the cartridge, remove additional magazines for additional clearance.
6. If you cannot remove the problem cartridge, stop here. Go to Get Parts and Technical Support, and check for relevant knowledge articles. If you cannot find a resolution, open a service request.
7. If you successfully removed the problem cartridge, remove the source magazine and check the source storage slot for defects.
8. If you find any damage to the source magazine, request a replacement. Go to Get Parts and Technical Support, and open a service request.
9. Otherwise, reseat the errant cartridge in its storage cell.
10. Reinstall all removed magazines in their original bays.
11. Once you have reinserted the magazines, start the library and then see Check if a Fault is Closed in the Health Log.