1. Library Guide
  2. Service the Library
  3. Troubleshoot the Library
  4. Diagnose a Library Problem
  5. Locate and Remove a Cartridge Stuck in a Magazine Slot

Locate and Remove a Cartridge Stuck in a Magazine Slot

How to resolve Fault Code 9108 if the Suspect Components indicates one or more magazines.

  1. Identify the problem slot. Correlate the details of the failed move, as listed in the Library Activity Panel, with the Suspect Components field of the corresponding Library Health record.
  2. Manually unlock the magazine that contains the problem (see Remove the Cartridge Magazine with the Hex Key).

    If you feel any significant resistance when you try to remove the magazine, STOP and check for obstructions. Go to Locate and Clear Obstructions, Such as Loose or Protruding Cartridges.

  3. Set the magazine on a flat surface, be careful to not spill cartridges.
  4. Locate the slot with the stuck cartridge. Grasp the cartridge by the top and bottom gripping surfaces. Gently try to free the cartridge. Do not force it.

    • If you free the cartridge, check the storage slot for damage or defects.

      If you find any damage to the magazine, request a replacement. Go to Get Parts and Technical Support, and create a service request.

      If you find no damage, reseat the cartridge in its slot and make sure that it is moving freely. Reinstall the magazine in its bay and power up the library and see Check if a Fault is Closed in the Health Log.

    • If you cannot free the cartridge, go to Get Parts and Technical Support, and check for relevant knowledge articles. If you cannot find a resolution, open a service request.