Learn how to troubleshoot issues with Oracle Data Integrator (ODI).
This appendix includes the following sections:
Troubleshoot most common issues with Oracle Data Integrator installation.
If you encounter an error during installation:
Read the Oracle Fusion Middleware Release Notes for the latest updates. The most current version of the release notes is available on Oracle Technology Network:
http://www.oracle.com/technetwork/documentation/index.html#middleware
Verify your system and configuration is certified. Refer to the System Requirements and Supported Platforms for Oracle Fusion Middleware 12c R1 document on the Oracle Fusion Middleware Supported System Configurations page:
http://www.oracle.com/technetwork/middleware/ias/downloads/fusion-certification-100350.html
Verify your system meets the minimum system requirements. Refer to the System Requirements and Specifications document:
http://www.oracle.com/technetwork/middleware/ias/downloads/fusion-requirements-100147.html
If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.
If an error occurred while the installer is copying or linking files:
Note the error and review the installation log files.
Remove the failed installation by following the steps in Uninstalling Oracle Data Integrator.
Correct the issue that caused the error.
Restart the installation.
Use the installation and configuration log files to troubleshoot Oracle Data Integrator issues.
The installation and configuration log files contain useful information to help troubleshoot any issues you may encounter. For more information about these log files and their contents, see Configuring Installation and Configuration Log Files.
Learn what Oracle Data Integrator (ODI) and Repository versions are compatible.
If you are using Oracle Data Integrator with other Oracle Fusion Middleware products, make sure you have read the Understanding Interoperability and Compatibility.
Oracle strongly recommends that you use identical versions of different ODI components such as ODI Studio, ODI Console, standalone and J2EE Agents, and executable scripts for a specific site or platform. In addition, you should make sure your Master and Work Repository versions are compatible with these components (Table B-1).
Table B-1 ODI and Repository Compatible Versions
| ODI Version | Repository Version |
|---|---|
|
12c (12.2.1.1.0) |
05.01.02.02 |
|
12c (12.1.2) |
05.01.01.16 |
|
11g Release 1 (11.1.1.7.0) |
04.03.04.02 |
|
11g Release 1 (11.1.1.6.0) |
04.03.04.02 |
Access additional help through My Oracle Support.
If this appendix does not solve the problem you encountered, try looking for a solution on My Oracle Support (formerly OracleMetaLink):
https://support.oracle.com/
If you are unable to find a solution for your problem, open a service request.