Diagnosing a Repair
For each repair line, you can enter a diagnosis code reflecting the problem with the returned product. Based on your diagnosis, you can enter an estimated delivery date as well as an estimated repair job completion date.
To define a repair diagnosis:
1. Enter search criteria in the Find Repairs window and choose Find to navigate to the Repairs window.
2. In the Repairs window, select a Diagnosis for your repair line.
Oracle Service passes this required field to Work in Process for backward scheduling of WIP jobs.
4. Enter a Delivery Date.
5. Optionally check Allow Job.
The Allow Job check box lets you override the value for the profile option Service: Minimum Repair Status for Submitting Jobs. If this profile is set to Charges Approved, you can still create a WIP job for repairs that have a status of Charges Entered by checking this box.
The status of the repair line is updated to Repair Diagnosed.
