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Overview of Oracle Service

Oracle Service offers a critical extension to your supply chain by providing support for products after you have sold them. It offers you complete access to customer and product profiles, including current and past service history. Oracle Service helps you manage your customer relationships.

Oracle Service is an integrated customer service solution that provides installed base management, support service tracking, service requests, field service, depot repair, service billing, and Web integration. You can fully integrate your service organization with the rest of your business by leveraging Oracle Service with Oracle Order Entry/Shipping, Oracle Receivables, Oracle Inventory, Oracle Quality, and Oracle Work in Process. Oracle Service shares key data with these Oracle Applications modules, such as customer and product masters. This ensures organization-wide data consistency and manageability.

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