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The Service Request Action Workflow has the following attributes associated with it. These attributes reference information in the Service Request data model and are used and maintained by activities throughout the process:
Display Name | Description | Type | Length/ Format |
---|---|---|---|
Initiator Role | Workflow role name of process initiator | Text | 100 |
User ID | Initiator's application user identifier | Number | |
Resp ID | Initiator's responsibility identifier | Number | |
Resp Appl ID | Initiator's application identifier | Number | |
Workflow Administrator Role | Workflow role name of Oracle Service workflow administrator | Text | 100 |
Dispatch Workflow Flag | Whether process is initiated from Engineer Selection and Dispatch window | Text | 1 |
Request ID | Internal identifier of service request | Number | |
Request Action ID | Internal identifier of service request action | Number | |
Request Number | User-visible identifier of service request | Text | 64 |
Action Number | User-visible identifier of action | Number | |
Action Date | Action start date | Date | |
Action Type | Action type | Text | 30 |
Action Status | Action status | Text | 30 |
Action Severity | Action severity | Text | 30 |
Assignee ID | Employee ID of current assignee | Number | |
Assignee Role | Name of current assignee | Text | 240 |
Assignee Role | Workflow role name of current assignee | Text | 100 |
Action Summary | Action summary | Text | 240 |
Request Customer | Customer who made the request | Text | 50 |
Inventory Item ID | Inventory item ID from item master | Number | |
Product Description | Product description | Text | 240 |
Customer Product ID | Customer product ID from installed base | Number | |
Request Location | Service request location | Text | 40 |
Action Description | Action description | Text | 2000 |
Expected Resolution Date | Expected resolution date of action | Date | |
Dispatched Personnel Orig System ID | ID of dispatched personnel in original repository table | Number | |
Dispatched Personnel Orig System | Code that identifies original repository table | Text | 14 |
Dispatched Personel Name | Name of dispatched personnel | Text | 240 |
Dispatched Personnel Role | Workflow role name of dispatched personnel | Text | 100 |
Service Request Action Workflow
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