Contents

List of Examples

List of Figures

List of Tables

Title and Copyright Information

Preface

• Intended Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Introduction to Mobile Collaboration

• Overview of Mobile Collaboration
• Providing Mobile Access to Oracle Collaboration Suite 10g Services

2 Deploying the Mobile Collaboration Components

• Overview of Mobile Collaboration Deployment
• • The Messaging and Notifications Components of Mobile Collaboration Deployment
• Deploying Oracle Mobile Access
• • Mobile Browser Access
  • Deploying Mobile Text Access Through E-Mail
  • Deploying Oracle Mobile Text Access Through SMS
• Deploying Oracle Collaboration Suite 10g Mobile Push Mail
• Deploying Mobile Notifications for E-Mail
• Deploying Mobile Notifications for Oracle Collaboration Suite 10g Calendar
• Deploying Oracle Voice Access
• Deploying Oracle Mobile Data Sync

3 Configuring the Mobile Collaboration Server

• Overview of Oracle Mobile Collaboration Server Configuration
• • Configured Components
  • Required Post-Installation Configuration
  • • The OracleAS Wireless System Manager
    • The OracleAS Wireless Tools
• Configuring Mobile Text Access
• • Configuring the E-Mail Access Point
  • Configuring the SMS Access Point
• Configuring Oracle Voice Access
• • Additional VoiceGenie Configuration
  • • Changing the User Agent on the SpeechGenie VoiceXML Gateway
    • Creating a Web-Accessible Directory for Recording Audio
    • Downloading and Installing the VoiceGenie Outbound Caller for Voice Notifications
    • Adding the User Agent for Version 7 of VoiceGenie
  • Provisioning Oracle Voice Access
  • Configuring the Voice Main Menu Application for Voice Dialing
  • Configuring Voice Access to Directory Search
  • • Generating DTMF-Equivalents and User Name Grammars
    • Enabling the Large-Scale Speech User Interface
    • Scheduling the Command-Line Utility and Caching
  • Configuring the Mail Application to Improve User Experience When Sending E-Mail
  • • Testing the Voice Access Configuration
• Configuring Oracle Mobile Push Mail and the Oracle Mobile Device Management Access Points
• • Changing the URL for the Entire Oracle Collaboration Suite System
  • Changing the URL for a Single Application Tier
  • Configuring the Access Points for Oracle Mobile Data Sync
• Configuring the Messaging Server for Notifications
• Configuring the Fax Server

4 Administering Mobile Collaboration

• Overview of Oracle Mobile Collaboration Management
• • Accessing Oracle Mobile Collaboration Administration
  • • Accessing Administration and Performance
  • Starting and Stopping the Oracle Mobile Collaboration Server
• Managing the Oracle Mobile Push Mail Server
• • Setting the Error Logging Level for the Oracle Mobile Push Mail Server
  • Setting the Number of Users for the Oracle Mobile Push Mail Server
• Managing Devices
• • Adding and Removing Client Programs from the Program Repository
  • • Adding Client Programs to the Program Repository
    • Obtaining the Oracle Mobile Push Mail Client for Windows Mobile 2003
  • Introducing New Carriers to Oracle Mobile Collaboration
  • • Retrieving the OracleAS Wireless Database User Password
  • Locking Down Devices
  • • Providing Client Program Instructions to End Users
• Managing Voice Support
• • Generating DTMF Equivalents and Voice Grammars
  • Generating the Voice Grammars from a Command Line
• Monitoring Performance
• • Monitoring Oracle Mobile Access Performance
  • Monitoring Oracle Mobile Push Mail Performance
  • Monitoring Mobile Notification Performance
• Managing Users and Provisioning Services
• Examining Logs for Oracle Mobile Push Mail, Oracle Mobile Access and Mobile Notifications

A Configuring the Mobile Applications

• Overview of the Mobile Applications
• • Configuring Applications for Oracle Mobile Text Access
• Configuring the Mail Application
• • Active Mail Application Parameters
  • • Auto Domain for E-Mail Addresses
    • Inbox Name
    • Sent Folder Name
    • Max Messages Fetched
    • Timeout
    • Encoding
    • Deleted Messages Folder Name
    • Save the Contents in Audio Reply?
  • Mail Application Parameters for Internal Use
  • • Can User Use Different Server Settings?
    • Outgoing Mail Server (SMTP) Login
    • Mail Protocol
    • Application Setup OMP URL
  • Mail Application Parameters Replaced by the Service Registry
  • • Outgoing Mail Server (SMTP)
    • Outgoing Mail Server (SMTP) Port
  • Deprecated Mail Application Parameters and Parameters Included for Backward Compatibility
  • • Incoming Mail Server Name
    • Incoming Mail Server Port
    • E-Mail Configuration Driver Class
    • Mail JDBC Driver Type
    • Temporary Directory
    • Audio Temporary Directory
    • Audio Temporary Directory URL
    • OID Administrator Username
    • OID Administrator Password
• Configuring the Calendar Application
• • Calendar Application Parameters Replaced from the Service Registry
  • Calendar Application Parameters for Internal Use
  • • Can User Use Different Server Settings?
    • Calendar Java Driver Class
    • Application Setup OMP URL
    • Account Name
• Configuring the Address Book Application
• • Active Address Book Application Parameters
  • • Asynchronous Contact Separator
    • Asynchronous Query OID
    • Asynchronous Max Contact List Results
    • Asynchronous Translate Commands
  • Address Book Application Parameters for Internal Use
  • • Can the User Use Different Server Settings?
    • Address Book Java Driver Class
    • Account Name
    • Application Setup OMP URL
  • Deprecated Address Book Parameters and Parameters Included for Backward Compatibility
  • • Address Book Server Name
    • Address Book Server Port
    • OID Administrator Username
    • OID Administrator Password
    • Path to ORACLE_HOME
• Configuring the Directory Application
• • Active Directory Application Parameters
  • • Maximum Results Returned
    • OID Search Entry Point
    • Search Scope
    • Query Filter Attributes
    • Query Filter Expression
    • Query Filter Attribute Display Names
    • Query Result List Attributes
    • Query Result List Attribute Display Names
    • Query Attributes Types
    • Link Attributes on Result List
    • Query Link Names
    • Link Refer Attributes
    • Link Bind Attributes
    • Link Attribute Display Name
    • Max Records Per Page
    • Merge Results
    • Use Voice LSS
  • Directory Application Parameters for Internal Use
  • • Query Names
    • Query Title
    • Query Visibility
    • Link Names
    • Query Link Name
    • Application Setup OMP URL
  • Deprecated Mail Application Parameters and Parameters Included for Backward Compatibility
  • • Oracle Internet Directory (OID) Server
    • OID Server Port
    • Administrator Login Access to OID
    • OID Administrator Username
    • OID Administrator Password
• Configuring the Short Messaging Application
• • Active Short Messaging Application Configuration Parameters
  • • Message Sender
    • Display All Delivery Types
    • Application Setup OMP URL
  • Short Messaging Application Parameters for Internal Use
• Configuring the Fax Application
• • Active Fax Application Configuration Parameters
  • • Fax Server URL
    • Fax Sender Account
    • Faxes Kept per User
    • Fax Items per Page
    • Debug
    • Query OID
    • Cover Page
    • Application Setup OMP URL
  • Fax Application Parameters for Internal Use
  • Deprecated Fax Application Parameters and Parameters Included for Backward Compatibility
• Configuring the Files Application
• • Configuration Parameters for the Files Application
  • • Proxy Host
    • Proxy Port
    • Authorization Realms
    • Show Service URL?
  • Files Application Parameters for Internal Use
  • • Allow Navigation
    • Application Setup OMP URL
  • Files Application Parameters Replaced by the Service Registry
  • Deprecated Files Application Parameters and Parameters Included for Backward Compatibility

B Troubleshooting Oracle Mobile Collaboration

• Problems and Solutions
• • Post-Installation Configuration
  • Error Enqueuing Received Messages
  • Errors in Receiving Messages
  • Setting the Proxy in XMS
  • Unable to Reach XMS Gateway
  • Dialing Country Codes with SMS or MMS
  • Bad Username/Password Exceptions
  • Intermittent Browser Crashes
  • Downloading SSL Root Certificates
  • Setting Up OracleAS Wireless to Support HTTPS
  • Out of Memory Exceptions in Log Files
  • Non-ASCII User Name Corrupted in HDML Browser
  • Configuration Assistant Hanging
  • Problems with Voice Access Configuration and Installation
  • • Problems Connecting to the VoiceXML Gateway
    • Errors When Generating Voice Grammars and DTMF Equivalents
    • Slowness of Oracle Voice Access Directory Application When Responding to Voice Commands
    • Touchtone Buttons Do Not Respond
  • Problems Invoking Services from the Voice User Interface
  • • System Does Not Understand User Commands
    • System Does Not Hear User Commands
    • User Account PIN and ID Do Not Match
    • Login Problems
    • Problems with the Main Menu
    • Problems with Oracle Collaboration Suite 10g Voice Access Messages
    • Oracle Collaboration Suite Voice Access Directory
    • Problems with Oracle Collaboration Suite 10g Voice Access Calendar
    • Problems with Oracle Collaboration Suite 10g Voice Access Content Services
• Diagnosing Oracle Application Server Wireless Problems
• Viewing UTF-8 Pages in Localized Languages with Netscape 4.7 or Earlier
• Avoid Saving Non-UTF-8 Strings in PIM Applications
• Re-Registering the OracleAS Wireless Portal Services URL Reference in OracleAS Portal
• Customizing Oracle Mobile Collaboration
• • Changing the Privacy Notice
  • Rebranding the Oracle Logo Icon
  • • Changing the Logo File Name

C Globalization

• Overview of Globalization
• Determining a User's Locale
• • After Login
  • Before Login
  • • Oracle Collaboration Suite Portal
    • The OracleAS Wireless Tools and Mobile Preferences Pages
    • Async Listener
  • Setting the Site Locale
• Determining the Encoding of a Device
• • HTTPAdapter – Based Service
  • • Encoding for the Request of an HTTPAdapter-Based Application
    • Best Practice for Writing Multi-Channel Applications Using JSPs.
    • Encoding for the Response of an HTTP Adapter-Based Application
• Languages Available for Online Help
• Driver Encoding
• Localizing Voice Applications

D Performance Tuning

• Overview of Oracle Mobile Collaboration Optimization
• Tuning the Oracle Database
• • Modifying the Initialization Parameters of the Server Parameter File (SPFILE)
  • Adding Redo Logs Groups
• Increasing the Single Sign-On Connection Pool
• Increasing the JDBC and OID Connection Pools
• Tuning the OC4J_Wireless Server Instance
• • Setting the OC4J Logs and Tuning the GC Performance
  • Setting the Database Driver Type
  • Setting the Session Timeout
• Optimizing the Performance of the Oracle HTTP Server
• • Enabling the Response Time in the Apache Log
• Optimizing the Capacity of Web Cache
• • Setting the Capacity and Resource Limits in webcache.xml
• Optimizing Oracle Mobile Access Mail

Glossary

Index