This chapter describes how end users use opportunities. It includes the following topics:

• About Opportunities
• Scenario for Opportunities
• Opportunities Processes and Procedures
• About Opportunities Lead Assignment
• About Lead Response
• About Lead Qualification, Sales Methods, and Stages
• Creating an Opportunity
• Changing the Primary Sales Team Member
• Monitoring Significant Opportunity Transactions
• Assessing an Opportunity
• Viewing Decision Issues for an Opportunity
• Associating a Contact with an Opportunity
• Activities Associated with an Opportunity
• Associating a Product with an Opportunity
• Creating a Quote from an Opportunity
• Creating an Organization Analysis
• Adding Attachments and Notes to Opportunities
• Opportunity Charts
• Generating Opportunity Reports