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Scenario for Working with Automotive Dealers
This scenario is an example of a workflow performed as an end user. Your company may follow a different workflow according to its business requirements.
A field representative for a vehicle manufacturer is responsible for working with auto dealers in Michigan to make sure that they effectively represent their brand and satisfy their shared customers. He is assigned the new dealership that the administrator has just established.
The representative uses Siebel Automotive to track his interactions with the new dealer and as a repository for documents and general information about the dealer. He defines the different categories that are used for the dealer.