This chapter describes the additional features for customer order management in Siebel Communications that are available when you integrate the customer order management functionality in the Siebel Call Center module in Siebel Communications with an application for managing billing and revenue, such as Oracle Communications Billing and Revenue Management. These additional features streamline the process of creating bills from orders.

This chapter includes the following topics:

• About Customer Order Management Features
• About Passing Customer Orders to Oracle Billing Application
• About Service Bundles
• Setting Up Service Charges for Products
• Configuring the Workflow for Promotion Penalties
• Setting Up Promotion Price Adjustments for Components
• Viewing Change History for Line Items (End User)
• Transferring Service to Another Location (End User)