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Siebel Communications Guide Addendum > Customer Order Management > Configuring the Workflow for Promotion PenaltiesOne type of service charge product is a penalty associated with a promotion. For example, a company gives a customer free minutes of phone time as part of a promotion. However, the customer must maintain phone service with the company for two years as a condition of the free minutes. If the customer prematurely terminates phone service, the company charges the customer a penalty. This penalty charge appears on the customer's invoice. A penalty charge product is created in the billing application. After the products in the billing application are synchronized with the products in the Siebel CRM application, the penalty charge product is available in the Siebel CRM application. After the penalty charge product is available in the Siebel application, administrators must configure the ISS Promotion Disconnect Process workflow to use this penalty charge product. To configure a promotion penalty
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