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Siebel Communications Server can invoke Siebel SmartScript in order to execute SmartScripts. To enable this behavior, you define parameters for the appropriate event response, using the views in the Administration - Communications screen. If the event response is executed in response to a corresponding event handler matching the call data parameters, the script will be launched.
Either ScriptName or ScriptId must be specified in order to start a specific SmartScript. Otherwise, the agent will be prompted, through the Choose Script dialog box, for the name of the script to run. In addition, either Siebel VB or Siebel eScript must be invoked to set the correct focus for the applicable business component.
For more information about defining event response parameters, see Event Responses.
Table 59 shows an example event response that invokes a Siebel SmartScript script. The event handler that invokes this event response has the Device Event field set to the appropriate device event for the driver, such as TpAnswered for Siebel CTI Connect.
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