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When an agent chooses a communications command from the Communications submenu or the applet-level menu, the corresponding command is executed from the communications configuration. The communications driver (a profile for which is associated with the configuration) that supports the device command specified for the communications command will execute that device command.
A communications command executing a device command can be associated with a profile for the driver that supports that device command. This can help to avoid possible collisions where the same device command is supported by multiple drivers, and can also help the administrator to keep track of the intended functions of commands in a complex, multichannel environment.
For more information about the DeviceCommand parameter, see Command Parameters. For available device commands, see the commands table for the relevant driver in Using Siebel CTI Connect or see Special Commands for Device Commands.
|Siebel Communications Server Administration Guide|