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Siebel Email Response Administration Guide > Troubleshooting Siebel Email Response > Tagging Inbound Emails as Faxes > Adding a Conditional Step to the Create Activity WorkflowWhen you have allowed Fax - Inbound activity types to be viewed in the Communications list, you must add a conditional step to the eMail Response - Create Activity workflow that determines if inbound items are either emails or faxes depending on their Receiving Addresses, and tags the inbound items accordingly. To add a conditional step to the eMail Response - Create Activity Workflow
For more information about the eMail Response - Create Activity workflow process, see Creating an Activity (Workflow Subprocess). |
Siebel Email Response Administration Guide |