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Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Administering and Maintaining Smart Answer >

Setting Additional Server Component Parameters

You might need to set additional server component parameters.

To set additional component parameters

  1. Navigate to the Administration - Server Configuration screen > Servers view.
  2. Select the server on which you want to set component parameters, then click on the Components tab.
  3. Query for the Smart Answer Manager component.
  4. Click on the Parameters tab, then query for the parameter you want to set. Some component parameters are described in the following table.
Component Parameters
Value
Default
Description

Knowledge Base Name

Alphanumeric

None

Name of the catalog or knowledge base to make Smart Answer Manager server component online.

Maximum Number of Categories

0-65535

4

Number of categories suggested by Smart Answer to appear in the drop-down list.

Cache Category ID

True or False

False

Specifies whether the category is cached the first time it is returned by Smart Answer. This can provide better performance on subsequent retrievals.

Load KB at Startup

True or False

True

Specifies whether Smart Answer component loads the KB file when the server starts.

Categorization Manager Type

Master or Slave

Master

Sets the Smart Answer Manager server component as a master or a slave.

KB Update Interval

0-65535

1440

Interval in minutes for slaves to reload the KB file from the Master file.

KB Write Back Interval

Numeric

100

Number of feedback messages accumulated in master Smart Answer before the master writes the memory copy back to the KB file.
  
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