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Hierarchy of Business Process Domains

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Siebel Cross-Industry Business Process Reference classifies business processes into three separate domain levels. Each domain offers a different degree of detail in classifying business processes. Siebel business processes are organized into these three domain levels so that you can quickly locate the area of functionality you want. The business process domains are separated as follows:

Enterprise domain. An enterprise domain, such as CRM, Employee Management, and Partner Management, or a particular industry, is a grouping of business processes from the perspective of an entire enterprise. An enterprise domain includes multiple functional domains. For example, within the CRM enterprise domain there are the Sales, Marketing, and Service functional domains.
Functional domain. A functional domain, such as Sales, applies to a typical business unit within a company, such as the Sales organization. The Sales functional domain includes multiple process domains, such as Sales Execution, Quote and Order Management, and Sales Pipeline Management.
Process domain. A process domain, such as Sales Execution, provides another degree of specificity, grouping business processes logically by activity. The Sales Execution process domain includes business processes for Account Management, Lead Management, and Opportunity management.

In this way, the Account Management business processes fit into the Sales Execution process domain, within the functional domain of Sales, within the CRM enterprise domain. Figure 14 shows the Account Management business processes along with the other business processes that fall into the Sales Execution process domain.

Figure 14.  Sales Execution Process Domain

Hierarchy of Business Process Diagram Levels describes the various levels of Siebel business process diagrams, in which each of these domains is represented.

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