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Using Alarms for Activities

Alarms can notify you of the start time for a pending activity. The Alarm check box in each activity record turns on this notification. For alarm notification, a dialog box or pop-up window appears in the Siebel application window at a predetermined interval before the start of an activity. You can snooze the alarm to have it reappear at a specified interval. For more information about snoozing alarms see Snoozing and Dismissing Alarms. If the activity is a recurring one, the alarm appears at the specified time before the start of each instance of the activity. You can specify the time interval at which an alarm will trigger for each activity when you create it. You can also specify one default time interval for all activities. To learn how to specify one default time interval at which an alarm is triggered before all activities, see Setting Up Default Alarm Times.

TIP:  Alarms are triggered and displayed only if you are logged in to your Siebel application at the time of the alarm. If you log in after an alarm was scheduled to trigger, it triggers when you log in. Also, an alarm does not appear if your Siebel application is not the active application on your desktop when the alarm is due. Instead, you hear the alarm chime and you see a flashing button appear in your taskbar. You can click the flashing button in the taskbar to view the alarm.

NOTE:  You may not have access to alarm functionality, depending on the configuration of your Siebel application. See your Siebel administrator for more information.

Setting Alarms

To set an alarm for an activity, check the Alarm box in an activity record on any screen that provides an Activities view or in the Calendar screen.

To turn on an alarm for a calendar activity

  1. Navigate to the Calendar screen.
  2. From the Show drop-down list, select Calendar.
  3. In the Daily, Weekly, or Monthly view, click New to add an activity to the calendar.

    4. The Calendar Detail form appears.

  4. Complete the appropriate fields.
  5. Check Alarm.

    6. The Alarm Lead field is automatically populated with the default alarm lead time. You can change this value from the User Preferences screen; you can also manually override it for this appointment only, by entering a new value in the Alarm Lead field.

  6. Click Save This One.

    7. When the alarm pops up, you can choose to dismiss or snooze it.

NOTE:  You may want to have alarms go off for every calendar activity you create. You can do this in the Calendar tab in the User Preferences screen. For more information, see Turning On Alarms for All Calendar Activities.

Snoozing and Dismissing Alarms

When an alarm appears on your screen, you can dismiss it or snooze it. When you snooze it, you can specify how long the alarm will snooze for. An example of an alarm is shown in Figure 42. You can set one default alarm snooze time for all of the activities you create. This can be done in the User Preferences screen. See Setting Up a Default Alarm Snooze Time.

Figure 42.  Siebel Reminder Dialog Box (Alarm)

To snooze an alarm when it pops up

  1. In the Siebel Reminder dialog box, from the Snooze For drop-down list, choose the length of time for which you want to snooze the alarm.
  2. Click Snooze to defer the alarm.

    3. The alarm reappears after the amount of time you specified has passed.

To dismiss an alarm

NOTE:  If multiple alarms appear before you have a chance to either snooze or dismiss them, they are all queued behind the same alarm popup. You can click the Previous and Next buttons to move to each one. You can also click Dismiss All to dismiss every alarm that is currently active, or you can click Snooze All to defer every alarm that is currently active.


 Fundamentals 
 Published: 14 August 2003