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Siebel Chat Guide > Managing Siebel Chat > Process of Setting Up Oracle Contact On Demand Administration ManagerThe Oracle Contact On Demand Administration Manager is a browser-based application that allows the administrator to set up a contact center consisting of companies, user accounts (for agents, administrators, and supervisors), projects, workgroups, skills, and URL libraries. Defining projects, workgroups, and skills for a company helps Oracle Contact On Demand to efficiently route chat interactions to the workgroup with the most qualified agent to handle the interaction. To set up Oracle Contact On Demand Administration Manager to manage Siebel Chat activity, it is recommended that administrators review Example of Using Oracle Contact On Demand and complete the following tasks in the following sequence:
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