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Oracle iStore Implementation and Administration Guide
Release 12.1
Part Number E13575-06
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Oracle iStore Implementation and Administration Guide

Contents

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Preface

Introduction

Oracle iStore Overview
Site Administration Application
Catalog Management
Content Management
Site Reporting
Automated User Communications
Background Data Management
User Management, Self-Service Registration, and Customer Information
Globalization and Localization Support
Interactive Selling and Ordering Options
Order Management and Fulfillment
Marketing and Customer Tracking
Business Objects, Components, and Processes

Verify Mandatory Dependencies

Overview of Verify Mandatory Dependencies Chapter
Dependencies and Integrations to Other Oracle Applications
      Oracle iStore and Multiple Organizations
      Mandatory Dependencies and Optional Integrations
Accessing the Applications
      Accessing Oracle Forms
      Accessing Oracle E-Business Suite HTML Applications
      Responsibilities and Oracle Applications
Install Software
      Multi-Language Setup (MLS)
Initial Installation Verification
Setting up Oracle E-Business Tax
Setting up Oracle Trading Community Architecture
      Setting up Country Address Formats
Setting up Oracle General Ledger
Setting up Oracle Human Resources
Setting up Oracle Inventory
Setting up Oracle Order Management
      Setting up Defaulting Rules
      Setting up Pricing
Setting up Oracle CRM Technology Foundation
      Host Configuration
      Cookie Properties
      Setting Look and Feel JTF Property
      Adding IBE to the View Droplist
Optional Integrations with Oracle iStore

Implementation Overview

Overview of Implementation Overview Chapter
Implementation Process Description
Required Implementation Tasks
Advanced Tasks and Optional Integrations

Implementation Tasks for Oracle iStore

Overview of Implementation Tasks Chapter
Setting up the Site Administration Application
      Set Initial Profile Options
      Set Oracle Applications CRM Profile Options
      Set iStore Site Administration Application Profile Options
      Set Multi-Org Profile Options
      Set up Administrators
      Launch the Site Administration Application
Setting up the Customer Application
      Set up Guest User Access
      Verify the Guest User Account
      Set Mandatory Customer Application Profile Options
      Set up Time Zone Support
      Time Zone Display in Customer Application Pages
      Implementing Time Zone Display
      Time Zone Display in E-Mail Notifications
      Customer Time Zone Preference
Testing the Sites
Additional Implementation Tasks

Implementing Site Management

Overview of Implementing Site Management Chapter
Site Management Overview
      Introduction to Sites
      Site Concepts
      Site Group Navigation Logic and Guidelines
Creating Sites
      Create a Site: Getting Started and Entering Basic Information
      Create a Site: Assigning Languages
      Create a Site: Assigning Currencies
      Create a Site: Assigning Price Lists
      Create a Site: Assigning Payment Types
      Create a Site: Assigning Shipping Methods
      Create a Site: Assigning Responsibilities (Creating Specialty Sites)
      Create a Site: Manually Ordering Specialty Site Display Names
      Create a Site: Assigning Groups
      Create a Site: Setting Organization Access Restrictions
      Create a Site: Setting Payment Threshold
Implementing Integrated Business Partner and Support Sites
      Navigation Behavior with Integrated Applications
Privacy Policy
      Privacy Policy Process Flow
      Implementing Privacy Policy
Integrated Site Management Sample Business Flows
      User Navigates to Integrated Applications from Single Shared Site
      Partner Navigates to Integrated Applications from Multiple Sites

Implementing Initial Customer Application Pages

Overview of Implementing Initial Customer Application Pages Chapter
Customer Application Overview
      Customer Application Terminology
Site Selection Page
      Site Selection Page Overview
      Languages Implemented
      Site Selection Page Images
      Bins on Site Selection Page
      Integration with Other Oracle Applications
      Setting up Site Selection Page Columns
      Preview Mode and Site Selection Page
      Additional Site Selection Page Functionality
Site Home Page
Initial Landing Page Icons and Other Elements
      Bins on Site Home Page
      Group Picker
      Language Images
      Language Links
      Language List
      Logo Image
      Navigation Icons
      Quick Search
      Specialty Site Picker

Implementing Products

Overview of Implementing Products Chapter
Products in Oracle iStore Overview
Other Oracle iStore Integrations for Product Deployment
Guidelines and Considerations for Oracle iStore Product Setup
      Products Retrieved From a Single Inventory Organization
      Inventory Categories and the iStore Product Catalog
      Required Inventory Flags for Oracle iStore Products
      Categories Lists and Site Administration UI Behavior
      How Oracle iStore Product Fields Map to Oracle Inventory Fields
Providing Regular Available to Promise (ATP)
      High-Level Steps to Set up Regular ATP
Setting Display Options for Units of Measure
Translating Product Descriptions
Using Product Autoplacement
      Autoplacement Available for Leaf Sections Only
      Running Product Autoplacement Concurrent Program
Support for Service Items
      Service Items Support Key Terms and Definitions
      Service Items Catalog and Shopping Cart Display
      Multiple Services for a Single Item
      Configured Items
      Product Search
      Express Checkout
      Item-Level Shipping
      Implementing Service Items Support
      Customizing Oracle iStore to Link Services to Oracle Installed Base Items
Setting up Product Search for the Customer Application
Product Comparison Overview
Implementing Section Attributes and Product Extended Attributes
Using Product Comparison

Implementing the Catalog

Overview of Implementing the Catalog Chapter
Understanding Customer Application Page Display
Display Templates Overview
      Display Templates Present the Customer Application
      Display Template Characteristics
      Creating New Display Templates
      Importing or Exporting Display Template Mappings
Catalog Overview
      Implementing Sections
      Catalog Hierarchy Guidelines and Behavior
      Section Types
      Section Statuses
      Product Status
Understanding Section Display
      Section and Product Display Profile Options
Section Templates Overview
      Process Flow for Building Section Structure
Section Templates
      Overview of Section Template Categories
      Templates for Section Contains Featured Subsections Category
      Templates for Section Contains Navigational Subsections Only Category
      Templates for Section Contains Products Only Category
      Templates for Component for Sections Contain Nav. Subsec. Only Category
      Templates for Component for Sections Containing Products Only Category
Product Templates
      Product Additional Information
      Product Basic Information
      Product Basic Information with Image
      Product Detail with Image
      Product Detail without Image
      Product Detail with Services
Creating and Maintaining Sections
      Creating Sections
      Deleting Sections
      Duplicating Sections
      Adding Products to Sections Using the Sections Pages
      Assigning Sections to Sites
      Adding Content to Sections
      Selecting Layout and Setting Display Templates for Sections
      Setting the Display Order of Section Descendants
      Using SQL to Order Section Descendants
      Using the Section Search Utility
Maintaining Products in Sections
      Previewing Products
      Updating Product Details
      Adding Products to Sections Using the Products Pages
      Including or Excluding Products from Sites
      Setting Content at the Product Level
      Setting Display Templates for Products
      Searching for Products
Configuring Bin Placement and Content
      Bins Overview
      Using Fixed Bin Layout
      Using Configurable Bin Layout
      Group Bins
Mapping Source Files to Display Templates
Setting up Section Display Templates Text Messages
Using Product Relationships
      Display Templates to Show the Related Products
      How to Map the Relationships
      Creating Relationships Using Mapping Rules
Direct Punchout Catalog
      Overview of Direct Punchout Catalog
      Direct Punchout Process Flow
      Oracle iStore Site Setup
      Procurement User Account
      Setting up of the Punchout Session
      User Session Behavior
      Customer Application Page Display
      Support for Items
      Send Shopping Cart
      Cart (Quote) Status Transitions
      Security and Privacy
      XML Documents
      Display Templates
      Oracle iStore Implementation Tasks for Direct Punchout Catalog
      Oracle iProcurement Implementation Tasks for Direct Punchout Catalog

Implementing Content

Overview of Implementing Content Chapter
Content Overview
      How Oracle iStore Determines Which Content to Display
      Media Objects and Content Components Classes
Understanding Content Components
      Seeded Content Components
Copying Content Components
Understanding Media Objects
      Media Objects Guidelines and Behavior
      Using Media Objects to Present Message Text
      Message-Class Media Objects Guidelines and Behavior
      Seeded Media Objects
      Media Objects Search Utility
      Creating New Media Objects
      Assigning Content Items to Media Objects
Using the Content Repository
      Content Repository Overview
      Understanding IBE: Use Database for Media Storage
      Updating Source Files
      Uploading Source Files

Implementing Pricing

Overview of Implementing Pricing Chapter
Pricing Functionality Overview
      Pricing Terminology
      Basic Pricing Versus Advanced Pricing with Oracle iStore
      Best Price and Site-Based Price List Scenarios
      Other Pricing Profile Options
Price Lists Overview
      Multiple-Currency Price Lists
Pricing Qualifiers Overview
      Pricing Qualifiers Supported by Oracle iStore
      Oracle iStore Site as Pricing Qualifier
Pricing Modifiers Overview
      Promotion Code Modifiers
      Promotional Goods Modifiers
Pricing Agreements
      General Pricing Agreement Guidelines
      Item-Level Agreements
      Commitments
Customer Account Price Lists
      Customer Account Price Lists Functional Flow
      Implementing Customer Account Price Lists
Creating Price Lists
      Creating Price Lists with Discount Modifiers

Implementing Payment Types and Shipping Methods

Overview of Implementing Payment Types and Shipping Methods Chapter
Oracle iStore Payment Types Overview
      The Oracle Payments Role in Payment Methods
Credit Card Processing
      Credit Card Processing Rules and Behavior
Payment Types Business Flows
      Non-Credit Card Business Flow
      Credit Card Business Flow
Credit Card Verification Number Support
      Overview of CVV2
      CVV2 Process Flow
      Implementing CVV2
      Rules and Guidelines for CVV2
Credit Card Risk Management Support
      Overview of Risk Management
      Risk Management Process Flow
      Implementing Risk Management
      Express Checkout Integration
      Behavior Involving ASO: Credit Card Authorization Profile
Credit Card Authorization for Entered or Booked Orders
Statement Billing Address for Credit Cards
      Implementing Mandatory Credit Card Statement Address
Setting up Payment Types
      Setting up Non-Credit Card Payment Types
      Setting up Credit Card Payment Types
Using Payment Types Threshold
      Tables Involved in Payment Types Threshold
      Implementing Payment Types Threshold
Setting up Item-Level Billing
Setting up Payment Commitments
      Define Commitment
      Enable Commitment
Setting up Shipping Functionality
      Setting up Web-Enabled Shipping Methods
      Assigning Freight Carriers to Default Inventory Organization
      Setting up Shipping by Site
      Allowing Item Level Shipping
      Allowing Users to Enter Shipping Information

Implementing Carts and Orders

Overview of Implementing Carts and Orders Chapter
Shopping Carts
      Shopping Carts Overview
      Types of Shopping Carts
      Shopping Cart Menu
      Active/Saved Carts Process Flow
      Common Shopping Cart Elements
      Accessing Cart Lists in the Carts Page
      Accessing Saved Carts
      Accessing Saved Quotes
      Working with the Active Cart
      System-Saved and Default-Named Shopping Carts
      Duplicating Shopping Carts
      Shopping Cart Items Pricing
      Using Additional Information (DFFs) in Shopping Carts
      Using Attachments in Shopping Carts
      Checking Item Availability in Shopping Carts
      Shopping Lists
      Shopping Cart Security
      Tax Display in Shopping Carts
      Shopping Cart Expiration Values
      Merging Duplicate Items in Cart
      Decimal Quantities for Cart Items
Direct Item Entry
      Direct Item Entry Benefits
      Direct Item Entry Process Flow
      Process Flow for Uploading Comma Separated Values File
      Implementing Direct Item Entry
Shopping Cart Sharing
      Cart Sharing Overview
      Shared Cart Behavior
      Shared Cart Roles
      Sharing Carts
      Re-sharing Carts
      Retrieving Shared Carts
      Requesting Assistance or Rejecting T&Cs with Shared Carts
      Additional Rules and Guidelines for Cart Sharing
      Quote Sharing
      Implementing Shared Carts
Checkout and Order Placement
      Checkout and Order Placement Overview
      Checkout Flow Trail
      Shopping Cart Defaulting During Checkout
      Pricing Calls During Checkout
      Requesting Sales Assistance During Checkout
      Rejecting Terms and Conditions During Checkout
      Mandating B2B Contact Information During Checkout
      Selection and Creation of Organization Data During Checkout
      How Account Sites Are Generated with Orders
      Smart Checkout
      Express Checkout
      Checkout Flow Pages
      Orders Business Flow
Capture End Customer Data During Checkout
      Overview of Capture End Customer Data Feature
      Searching for and Selecting End Customer Data
      Rules and Guidelines for Capture End Customer Data Feature
      Implementing Capture End Customer Data Feature
Order Tracking
      Order Tracker Overview
      Sear
      Orders and Related Pages
      Installed Base Items in Order Tracker
      Configured Items in Order Tracker
      Order Tracker for B2C Users
      B2C Option for View By Orders
      Permission Checking in Order Tracker
      Setting Number of Invoice/Order Lines to Display
      Order Tracker Hook for Shipping Lines
      Changing Order Tracker Column Attributes
Order Cancellation
      Order Cancellation Process Flow
      Implementing Order Cancellation
Order Returns
      Returns Overview
      Returns Functionality With and Without OM Release 11.5.10
      Validations Performed in Returns Process
      Pending Returns Queue
      Returns Process Flows
      Tracking Returns
      Returns Profile Setting and UI Display
      Rules and Guidelines for Returns
      Implementing Returns
      Step 1 - Set Profile Options
      Step 2 - Verify B2B User Permissions
      Step 3 - Set up Transaction Type
      Step 4 - Set up Returns with Approval
      Step 5 - Set up Returns Policy
      Step 6 - Verify Oracle Inventory Returns Flag
      Step 7 - Customize Returns Lookups
      Step 8 - Set up E-Mail Notification Support
      Step 9 - Verify Inventory Setup for Items with Serial Numbers
Oracle iStore and Party/Account Merge
      Party/Account Merge Overview
      Party Merge
      Customer Account Merge
      Oracle iStore's Behavior with Party/Account Merge
      Running Party and Account Merge
      Oracle iStore Foreign Keys Used in Party/Account Merge

Implementing User Management

Overview of Implementing User Management Chapter
Overview of User Management
      Key Terms and Definitions
Integration with Oracle User Management
User Registration Overview
User Management Integration with Other Oracle Applications
      Common Registration Framework Benefits and Behavior
      User Type Support Across Applications
      Support for URL Parameters
      E-Mail Notifications Support
      Preservation of Application Context
      Deep Linking Support
      Support for Single Sign-On
Ensuring Proper Dependency Setup for User Management
      Setting up User Registration
      Setting up Account Creation
      Setting up Approval Definitions
      Setting up E-Mail Notifications for User Management
      Setting up Enrollments
      Setting up Custom User Types
User Types Overview
Registering Using Oracle iStore
      Behavior When Users Get Rejected
      Check Username Availability
      User Type Registration Selections
      User Registration Information Entry Pages
      Online Access to Existing Account
      Partial Registration
      Ability to Disable User Creation
      Logging in Through Oracle iStore
      Password Expiration
      Opting In/Opting Out
Managing Business Users with Oracle iStore
      B2B User Management Overview
      B2B User Registration Approval Options
      Mandating Company Phone Number During Registration
      Self-Registration Steps for B2B Users
      Oracle iStore B2B User Roles
      Overview of Primary Users and the User Management Pages
      Pending Approvals Page
      Approval Types
      Conditions for Approving Users
      Account Assignment During Approval
      Approving B2B Users Who Have Self-Registered
      Rejecting a Request
      Contact Management Page
      Searching for Contacts and Users
      Creating Contacts
      Updating User and Contact Details
      Creating B2B Users
      Assigning Roles to B2B Users
      Assigning Sites to B2B Users
      Account Assignment After Approval
      Removing Accounts from Users
      Role Management Page
      Creating and Updating Custom Roles
      Removing Roles from Users
User and Company Profile Management Overview
      Integration with Other Oracle Applications
      Personal Profile Pages
      Company Profile Pages
      Configuring Profile Menus
Setting up Self-Service Login Assistance
      Self-Service Login Assistance Process Flow

Implementing Customer Assistance

Overview of Implementing Customer Assistance Chapter
Customer Assistance Features Overview
Sales Assistance
      Sales Assistance Process Flow
      Implementing Sales Assistance
Call Me Back Assistance

Implementing Messages and Prompts

Overview of Implementing Messages and Prompts Chapter
Site Text Messages Overview
Modifying Text Messages
      Locating Text in JSPs
      Translating Message Text
Site-Specific Messaging
Custom Text Message Placeholders
Self-Service Login Assistance Messages
Modifying Oracle Application Object Library Lookups
Sales Assistance Reasons Lookups
Share Cart Roles Lookups
Media Objects and Content Components Classes Lookups
Site Group Names Lookup
Returns Reasons Lookup
Order Tracker Search Lookups
User Type Lookups
Search Engine Indexing Lookups

Implementing Reports

Overview of Implementing Reports Chapter
Overview of Oracle iStore Reports
Oracle iStore Operational Reports
Implementing Oracle iStore Reports
Understanding Oracle iStore Reports Architecture
Oracle iStore Reports Lookup Types

Implementing Globalization and Multi-Org Architecture

Overview of Implementing Globalization and Multi-Org Architecture Chapter
Overview of Globalization and Multiple Organization Architecture
Oracle iStore Key Global Features and Benefits
Implementing Globalization with Oracle iStore
      Step 1 - Implement Oracle Multiple Organization Architecture
      Step 2 - Install Languages and Currencies
      Step 3 - Set up Oracle iStore Customer Application Responsibilities
      Step 4 - Create Global Sites
      Step 5 - Translate Product Descriptions
      Step 6 - Enable Global Currencies and Price Lists
      Step 7 - Set up Global Customer Application
      Step 8 - Use Global Address Formats
      Step 9 - Ensure Display of Localized Quantities

Implementing Miscellaneous Internet-Related Features

Overview of This Chapter
Customer Application Page Caching
      Overview of Caching
      Overview of Cached Data in Oracle iStore
      Setting up JTT Cache
Search Engine Indexing
      Indexing Behavior in Oracle iStore Customer Application
      Guidelines for Search Engine Indexing
      Implementing Search Engine Indexing
Secure Socket Layer Connections
      Enabling SSL Switching
      SSL and Non-SSL Enabled Pages in Oracle iStore
      Setting JTT JVM Cookie Parameters
DeMilitarized Zone Environment Support

Verifying the Implementation

Verifying the Implementation
Oracle iStore Implementation Verification Tasks

Diagnostics and Troubleshooting

Overview of Diagnostics and Troubleshooting Chapter
Oracle CRM Diagnostics
Browser Cookies and Oracle Java Applications
      Steps to Check JTT Cookie Properties
      How to Find the JTT Session Cookie Name
Setting up User-Level Logging
      Steps to Set up JSP/Java Level Logging
      Steps to Set up PL/SQL Level Logging
Technology Stack Debugging
Receiving Diagnostic Messages
Site Administration UI Errors
      Understanding Browser Reload Action
      Section Hierarchy Errors
      Cannot Find Item to Add to Section
Customer UI Login Errors
Display Manager Errors
      TemplateNotFoundException or MediaNotFoundException
      NullPointerException (Template or Multimedia Object is Null)
      New Template (or Multimedia) Has Been Associated with a Product/Category/Section, But Won't Show Up at Runtime
Catalog Errors
      Checkpoints
      Specific Error Messages for Catalog
Pricing Errors
      Checkpoints
      Generating a Pricing Debug Trace
Search Errors
Notifications Errors
      Notifications Are Not Delivered or Have Errors
      Approval/Rejection Notifications Not Sent
Lead Import Errors
      Leads Have No Owner
      Lead Data Overlaps
Fulfillment Errors
Product Comparison Errors

Integrating Oracle iStore with Oracle Advanced Supply Chain Planning

Overview of Integrating Oracle iStore with Oracle Advanced Supply Chain Planning Chapter
Overview of Oracle Advanced Supply Chain Planning
Setting up Oracle Advanced Supply Chain Planning

Integrating Oracle iStore with Oracle Bills of Material

Overview of Integrating Oracle iStore with Oracle Bills of Material Chapter
Overview of Oracle Bills of Material
Oracle iStore Functionality with Oracle Bills of Material
Implementing Oracle Bills of Material

Integrating Oracle iStore with Oracle Configurator

Overview of Integrating Oracle iStore with Oracle Configurator Chapter
Overview of Oracle Configurator
Creating Configurable Product Models
Oracle iStore Functionality with Oracle Configurator
Setting up Oracle Configurator
Testing the Oracle Configurator Setup
Troubleshooting Oracle Configurator Integration

Integrating Oracle iStore with Oracle Content Manager

Overview of Integrating Oracle iStore with Oracle Content Manager Chapter
Oracle Content Manager Overview
      Oracle Content Manager Key Features
      Oracle Content Manager Integration Key Terms and Definitions
      Oracle Content Manager Content Types
      Grouping Content Types
Implementing Oracle Content Manager
Oracle iStore Functionality with Oracle Content Manager
      Architecture and Integration Points in Oracle iStore-OCM Integration
      Business Flows for Oracle iStore-OCM Integration
Implementing Oracle iStore-OCM Integration
Site Administration Behavior with OCM Integration
Usage Summary Pages
Concurrent Program to Migrate Data
Understanding the OCM Integration Profile Option

Integrating Oracle iStore with Oracle iSupport

Overview of Integrating Oracle iStore with Oracle iSupport Chapter
Overview of Oracle iSupport
Overview of Oracle iStore Functionality with Oracle iSupport
Integrating Oracle iSupport with Oracle iStore Site Management
      Summary of Site Management Options for Oracle iSupport
      Support Home Page
      Setting up a Support Site - Sample Scenario
      Enabling Sites Navigation Icon
      Enabling the Quick Links Bin
      Enabling the Support Group Bin
      Oracle iStore Customer UI Access for Oracle iSupport Users
      Setting Profile Options for Pricing
      Registration for Oracle iSupport Users
      Customizing Oracle iSupport User Profile Pages
      Example Business Scenarios
Using Oracle iSupport for Call Me Back Functionality
      Setting up Call Back in Oracle iStore

Integrating Oracle iStore with Oracle Marketing

Overview of Integrating Oracle iStore with Oracle Marketing Chapter
Overview of Oracle Marketing
      Implementing Oracle Marketing
Oracle iStore-Oracle Marketing Integration Overview
Oracle Marketing Products Integration
      Products Functionality with Oracle Marketing Integration
      Product Creation and Maintenance Overview
      Implementing Oracle Marketing Products Integration
Using Oracle Marketing to Provide Content in the Customer Application
Campaign Source Code Tracking
      Click-Through-Destination Tracking
      Session Tracking of Campaign Source Code
      Leads
Offer Source Code Tracking

Integrating Oracle iStore with Oracle Partner Management

Integrating Oracle iStore with Oracle Partner Management
Overview of Oracle Partner Management
      Implementing Oracle Partner Management
Oracle iStore-Oracle Partner Management Integration Overview
      Summary of Site Management Options for Oracle Partner Management
      Partner Home Page
      Setting up a Partner Site - Sample Scenario
      Partner Program Enrollments
      Enabling Sites Navigation Icon
      Enabling the Quick Links Bin
      Enabling the Partners Group Bin
      Oracle iStore Customer UI Access for Oracle Partner Management Users
      Setting Profile Options for Pricing
      Registration for Oracle Partner Management Users
      Customizing Oracle Partner Management User Profile Pages
      Example Business Scenarios

Integrating Oracle iStore with Oracle Quoting

Overview of Integrating Oracle iStore with Oracle Quoting Chapter
Overview of Oracle Quoting
Setting up Oracle Quoting
Oracle iStore-Oracle Quoting Integration Overview
Quote Publishing
      Conditions for Publishing a Quote
      API-Level Validation of Site Settings
      Web Published Quotes Business Flow
      Setting Web Publish Profile Options
      Allowing Customers to Update Published Quotes

Integrating Oracle iStore with Oracle Sales Applications

Overview of Integrating Oracle iStore with Oracle Sales Applications Chapter
Oracle Sales Product Suite Overview
Oracle iStore Lead Import Functionality Overview
      Oracle iStore Lead Import Benefits
Oracle iStore Lead Import Process Flow
Setting up Oracle iStore to Generate Leads
      Setting iStore Lead Import Profile Options
      Ensure User Setups for iStore Lead Import Concurrent Program Set
Setting up Oracle Sales Applications for Lead Import
      User Requirements for Running Sales Lead Import Program
      Oracle Sales Profile Options Required for iStore Lead Import
Running the Leads Concurrent Programs
      Run iStore Lead Import Concurrent Program Set
      Best Practice for iStore Lead Import Concurrent Program Set
      iStore Lead Import Concurrent Program Enter Parameters Screen
      Run Sales Lead Import Concurrent Program

Integrating Oracle iStore with Oracle Sales Contracts

Overview of Integrating Oracle iStore with Oracle Sales Contracts Chapter
Overview of Oracle Sales Contracts
      Setting up Oracle Sales Contracts
Terms and Conditions
      Terms and Conditions Process Flow
      Express Checkout with Terms and Conditions
      Implementing Terms and Conditions
      Contract Expert
      Unstructured Contract Terms

Integrating Oracle iStore with Oracle Shipping Execution

Overview of Integrating Oracle iStore with Oracle Shipping Execution Chapter
Overview of Oracle Shipping Execution
Setting up Oracle Shipping Execution

Integrating Oracle iStore with Oracle Single Sign-On

Overview of Integrating Oracle iStore with Oracle Single Sign-On Chapter
Overview of Single Sign-On
      Implementing Oracle Single Sign-On Server
Single Sign-On Functionality with Oracle iStore
      User Authentication
      User Session Parameters
      Login/Logout
      User Notification Events
      User Registration
      User Registration with CAPs
      User Management
      Oracle iStore Sensitive Pages
      Language Support
      SSO Logout Page With Partner Site Outside of Oracle Applications
Implementing Oracle Single Sign-On with Oracle iStore

Integrating Oracle iStore with Oracle Web Analytics

Overview of Integrating Oracle iStore with Oracle Web Analytics Chapter
Overview of Oracle Web Analytics
Oracle iStore Functionality with Oracle Web Analytics Implemented
Implementing Oracle Web Analytics

Integrating Oracle iStore with Oracle Application Server Web Cache

Overview of Integrating Oracle iStore with Oracle Application Server Web Cache 10g Chapter
Overview of Oracle Application Server Web Cache 10g
Oracle iStore Functionality with Oracle Application Server Web Cache 10g
Setting up Oracle Application Server Web Cache 10g
      Step 1 - Perform Initial Setup for Oracle Application Server Web Cache 10g
      Step 2 - Create a Rule for Multiple Documents with Same Selector (URL) by Cookies
      Step 3 - Create Session/Personalized Attribute Definitions
      Finding a Value for ICXSession Cookie
      Finding a Value for JTTSession Cookie
      Step 4 - Create Session/Personalized Attribute Related Caching Rules
      Step 5 - Create Cacheability Rules
      Step 6 - Create Expiration Rules
      Step 7 - Create a Selector Association for the Multiple Documents Rule
      Step 8 - Create Selector Associations for Sessions and Personalized Attributes
      Step 9 - Create Session-Encoded URL Association
      Step 10 - Set Up Test Environment
      Post-Setup Step
Partial Web Cache
Dynamic Page Cacheability for Section Configurable Layout

Integrating Oracle iStore with Oracle Workflow

Integrating Oracle iStore with Oracle Workflow
Overview of Oracle Workflow
Oracle iStore Functionality with Oracle Workflow
      Notifications Business Flow
      Oracle iStore Notifications
Setting up Oracle iStore to Use Oracle Workflow Notifications
      Setting up Oracle iStore to Use Workflow Notifications - Required Steps
      Setting up Oracle iStore to Use Workflow Notifications - Optional Steps
Customizing Oracle iStore-Oracle Workflow Integration
      Creating Messages

Concurrent Programs

Overview of Oracle Applications Concurrent Programs
Overview of Oracle iStore Concurrent Programs
Search Functions Concurrent Programs
Duplicate Section Concurrent Programs
Order Submission Concurrent Program
Reporting Concurrent Program
Template Mappings Import/Export Concurrent Programs
iStore Lead Import Concurrent Program Set
iStore Product Autoplacement
iStore Oracle Content Manager Integration Migration
Oracle Marketing Integration Concurrent Program
Oracle Payments Integration Concurrent Program
Running Concurrent Programs
Checking Concurrent Program Status

Advanced Display

Overview of Advanced Display Chapter
Advanced Content Tasks
      Creating New Content Components
      Assigning Media Objects to Content Components at the Site Level
Descriptive Flexfield Support
      Overview of DFFs in Oracle iStore
      Use Case Examples
      DFF Process Flows
      Behavior and Guidelines for DFFs
      Implementing DFFs in Oracle iStore
Display Template Mappings Import and Export
      Template Mappings Import/Export Features and Benefits
      Running the Template Mapping Export Concurrent Program
      Running the Template Mapping Import Concurrent Program
      Setting up Debug for Template Mappings Concurrent Programs
      Copying Template Mappings Between Sites in the Same Instance
      Copying Template Mappings Between Instances
Advanced Product Relationships Procedures
      Building Relationships Using Other than the Related Type
      Seeded Relationship Types
      Creating New Relationship Types
      Creating Relationships Using SQL Rules
Using Display Styles for Default Display
Deep Linking Support
Customizing Templates
      How Customer UI Pages Call Templates
      Template Customization Tasks
      Upgrade Strategy for Custom JSPs
      Creating Template Source Files
      Creating New Templates
Understanding Catalog Flow
Customizing Section Templates
Customizing Item Templates
Customizing the Style Sheet
Customizing Help
API Documentation

Customer Application Process Flows

Overview of Customer Application Process Flows Chapter
Process Flow for Specialty Sites
Process Flow for Product Search
Process Flows for Shopping Carts
Process Flow for Saving Carts
Process Flow for Cart Sharing and Retrieval
Process Flow for Shopping Lists
Carts Page Process Flow
Quotes Page Process Flow
Update Quote Process Flow
High-Level Process Flow for B2B Checkout
B2B Shipping Information Process Flow
B2B Billing Information Process Flow
Process Flow for B2C Checkout
Process Flow for User Account
Process Flow for User Profile
Process Flow for Order Tracker
Sample User Registration Flows

Profile Options

Overview of Profile Options Appendix
Oracle CRM Technology Foundation Profile Options
Concurrent Program Manager Profile Options
Site Administration UI Setup Profile Options
Customer UI Mandatory Setup Profile Options
Other Customer UI Profile Options
Customer UI Pricing Profile Options
Customer UI Product Search Profile Options
Reports Profile Options
Lead Import Profile Options
Oracle Workflow (E-mail Notifications) Integration Profile Options
Caching and SSL Profile Options
Oracle Order Capture/Oracle Quoting Integration Profile Options and Parameters
Oracle Configurator/Bills of Material Integration Profile Options
Oracle Content Manager Integration Profile Options
Oracle Marketing Integration Profile Options
Unsupported Profile Options

Seeded User Data

Overview of Seeded User Data Appendix
Understanding Oracle Applications Responsibilities
Oracle Forms Responsibilities for Oracle iStore Setup
Oracle E-Business Suite Responsibilities for Oracle iStore Setup
Oracle iStore Customer UI Responsibilities
Oracle iStore Customer UI Roles and Permissions
Oracle iStore B2B User Permissions
Oracle iStore B2B User Permissions Descriptions
Site Management User Type Definitions
Site Management User Registration Templates
Site Management Profile Pages Permissions
Permission Migration Script

Seeded Display Data

Overview of Seeded Display Data Appendix
Display Template Categories
Catalog Display Templates
Seeded Bin Display Templates
Shopping Cart Display Templates
Service Items Display Templates
Descriptive Flexfield Display Templates
Shopping List Display Templates
Orders and Checkout Display Templates
Express Checkout Display Templates
Post Sales Display Templates
Installed Base Templates
Returns Display Templates
Available to Promise Display Templates
User Management Display Templates
Product Search Display Templates
Catalog Punchout Display Templates
Other Display Templates
Oracle Configurator and BOM Integration Display Templates
Oracle iSupport Integration Display Templates
Oracle Partner Management Integration Display Templates
Oracle Quoting Integration Display Templates
Non-Current Display Templates
Media Objects

Index