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Sun Fire X4470 Server

Service Manual

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Document Information

Preface

1.  Sun Fire X4470 Server Service Manual Overview

1.1 System Overview

1.1.1 Intel Xeon 7500 Platform

1.1.2 Block Diagrams

1.1.3 CPUs

1.1.4 Memory

1.1.5 Cooling

1.1.6 Input/Output (I/O)

1.1.7 Summary of Supported Components and Capabilities

1.2 Server Front Panel Features

1.3 Server Back Panel Features

1.4 Performing Service Related Tasks

2.  Preparing to Service the Sun Fire X4470 Server

2.1 Location of Replaceable Components

2.2 Tools and Equipment Needed

2.3 Performing Electrostatic Discharge and Static Prevention Measures

2.3.1 Using an Antistatic Wrist Strap

2.3.2 Using an Antistatic Mat

2.4 Positioning the Server for Maintenance

Extend the Server to the Maintenance Position

2.5 Releasing the Cable Management Arm

Release the CMA

2.6 Powering Off the Server

Power Off the Server Using the Service Processor Command-Line Interface

2.7 Removing the Server Top Cover

Remove the Server Top Cover

2.8 Removing or Installing Filler Panels

2.9 Attaching Devices to the Server

2.9.1 Connector Locations

2.9.2 Cabling the Server

3.  Servicing CRU Components That Do Not Require Server Power Off

3.1 Servicing Disk Drives (CRU)

3.1.1 Disk Drive Status LED Reference

3.1.2 Removing and Installing Disk Drives and Disk Drive Filler Panels

Remove a Disk Drive Filler Panel

Remove a Disk Drive

Install a Disk Drive

Install a Disk Drive Filler Panel

3.2 Servicing Fan Modules (CRU)

3.2.1 About Server Fans

3.2.2 Fan Module LED Reference

3.2.3 Detecting Fan Module Failure

3.2.4 Removing and Installing Fan Modules

Remove a Fan Module

Install a Fan Module

3.3 Servicing Power Supplies (CRU)

3.3.1 Power Supply LED Reference

3.3.2 Detecting a Power Supply Failure

3.3.3 Removing and Installing Power Supplies

Remove a Power Supply

Install a Power Supply

4.  Servicing CRU Components That Require Server Power Off

4.1 Servicing Memory Risers and DIMMs (CRU)

4.1.1 CPUs, Memory Risers, and DIMMs Physical Layout

4.1.2 Memory Riser Population Rules

4.1.3 Memory Riser DIMM Population Rules

4.1.4 Memory Performance Guidelines

4.1.5 DIMM Fault Isolation

4.1.6 Supported DIMMs

4.1.7 Removing and Installing Memory Risers, DIMMs, and Filler Panels

Remove a Memory Riser Filler Panel

Remove a DIMM Filler Panel

Remove a Memory Riser and DIMM

Install Memory Risers and DIMMs

Install a Memory Riser Filler Panel

Install a DIMM Filler Panel

4.2 Servicing PCIe Cards (CRU)

4.2.1 PCIe Card Configuration Rules

4.2.2 PCIe Cards With Bootable Devices

4.2.3 Avoiding PCI Resource Exhaustion Errors

4.2.4 Removing and Installing PCIe Cards and PCIe Card Filler Panels

Remove a PCIe Card Filler Panel

Remove a PCIe Card

Install a PCIe Card

Install a PCIe Card Filler Panel

4.3 Servicing the DVD Drive and DVD Driver Filler Panel (CRU)

Remove the DVD Drive or DVD Drive Filler Panel

Install the DVD Drive or DVD Drive Filler Panel

4.4 Servicing the System Lithium Battery (CRU)

Remove the System Battery

Install the System Battery

5.  Servicing FRU Components

5.1 Servicing the CPU and Heatsink (FRU)

5.1.1 CPU Placement

5.1.2 Removing and Installing a Heatsink Filler Panel, CPU Cover Plate, Heatsink, and CPU

5.2 Servicing the Fan Board (FRU)

Remove the Fan Board

Install the Fan Board

5.3 Servicing the Power Supply Backplane (FRU)

Remove the Power Supply Backplane

Install the Power Supply Backplane

5.4 Servicing the Disk Drive Backplane (FRU)

Remove the Disk Drive Backplane

Install the Disk Drive Backplane

5.5 Servicing the Motherboard (FRU)

Remove the Motherboard

Install the Motherboard

6.  Returning the Server to Operation

6.1 Replacing the Server Top Cover

Replace the Server Top Cover

6.2 Returning the Server to the Normal Rack Position

Return the Server to the Normal Rack Position

6.3 Powering On the Server

Power On the Server

7.  Servicing the Server at Boot Time

7.1 Powering On the Server

7.2 About the BIOS

7.3 Default BIOS Power-On Self-Test (POST) Events

7.4 BIOS POST F1 and F2 Errors

7.5 How BIOS POST Memory Testing Works

7.6 Ethernet Port Device and Driver Naming

7.6.1 Ethernet Port Booting Priority

7.7 BIOS Setup Utility Menus

7.8 Performing Common BIOS Procedures

Access the BIOS Setup Utility

Reset the BIOS Password

Configure Support for TPM

Configure SP LAN Settings

Configure Option ROM Settings

7.8.1 Configuring Serial Port Sharing

Assign Serial Port Output Using the CLI

Assign Serial Port Output Using the Web Interface

7.9 BIOS and SP Updates

7.10 BIOS Configuration Tool

8.  Troubleshooting the Server and Oracle ILOM Defaults

8.1 Troubleshooting the Server

8.2 Diagnostic Tools

8.2.1 Diagnostic Tool Documentation

8.3 Using the Preboot Menu Utility

8.3.1 Accessing the Preboot Menu

8.3.2 Restoring Oracle ILOM to Default Settings

8.3.3 Restoring Oracle ILOM Access to the Serial Console

8.3.4 Restoring the SP Firmware Image

8.3.5 Preboot Menu Command Summary

8.4 Contacting Support

8.5 Locating the Chassis Serial Number

A.  Server Specifications

A.1 Physical Specifications

A.2 Electrical Specifications

A.3 Environmental Requirements

B.  BIOS Setup Utility Menus

B.1 BIOS Main Menu Selections

B.2 BIOS Advanced Menu Selections

B.3 BIOS PCIPnP Menu Selections

B.4 BIOS Boot Menu Selections

B.5 BIOS Security Menu Selections

B.6 BIOS I/O MMIO Menu Selections

B.7 BIOS Chipset Menu Selections

B.8 BIOS Exit Menu Selections

C.  Connector Pinouts

C.1 USB Connectors

C.2 Serial Connector

C.3 Gigabit-Ethernet Connectors

C.4 Network Management Port Connector

C.5 Video Connectors

C.6 Serial Attached SCSI (SAS) Connector

Index

7.8 Performing Common BIOS Procedures

This section includes instructions for performing some common procedures using the BIOS Setup Utility.

Access the BIOS Setup Utility

To access the BIOS Setup Utility, complete the following steps:

  1. Power-on or power-cycle the server.
  2. Press the F2 key while the system is performing the power-on self-test (POST).

    Note - If there is an error during the boot process, you can press F1 to access the BIOS Setup Utility.


    Alternatively, you can use the following hot key combinations to access the BIOS Setup Utility from a serial connection:

    • F1 Control-Q

    • F2 Control-E.

    • F7 Control-D

    • F8 Control-P

    • F9 Control-O

    • F10 Control-S

    • F12 Control-N

    The BIOS Setup Utility Main screen appears (BIOS Setup Utility Main Screen).


    Figure 7-4 BIOS Setup Utility Main Screen

    image:Figure showing BIOS main menu

Reset the BIOS Password

To reset the BIOS password, complete the following steps:

  1. Access the BIOS Setup Utility.

    See Access the BIOS Setup Utility.

  2. Navigate to the Security menu option.

    The Security screen appears (BIOS Security Screen).


    Figure 7-5 BIOS Security Screen

    image:Figure showing BIOS Security screen.
  3. Select the password (user or supervisor) that you want to change, then press Enter.

    The Enter New Password dialog box appears (Enter New Password Dialog Box).


    Figure 7-6 Enter New Password Dialog Box

    image:Figure showing password change dialog box.
  4. Enter the password you want to use.
  5. Enter the password again at the system prompt.
  6. Press F10 to save the changes and exit BIOS.

Configure Support for TPM

If you intend to use the Trusted Platform Module (TPM) feature set that is provided in Windows Server 2008, you must configure the Sun Fire X4470 Server to enable this feature.


Note - TPM enables you to administer the TPM security hardware in your server. For additional information about implementing this feature, refer to the Windows Trusted Platform Module Management documentation provided by Microsoft.


To configure the server to support TPM, complete the following steps:

  1. Access the BIOS Setup Utility.

    See Access the BIOS Setup Utility.

  2. Navigate to the Advanced menu option.

    The BIOS Advanced Settings screen appears (BIOS Advanced Settings Screen).


    Figure 7-7 BIOS Advanced Settings Screen

    image:Figure showing BIOS Advanced Screen.
  3. Select Trusted Computing, then press Enter.

    The Trusted Computing screen appears (Trusted Computing Screen).


    Figure 7-8 Trusted Computing Screen

    image:Figure showing Trusted Computing Screen.
  4. Select TCG/TPM Support, then press Enter.

    A screen appears listing the available TCG/TPM options (TCG/TPM Support Screen).


    Figure 7-9 TCG/TPM Support Screen

    image:Figure showing TCG/TPM Support screen.
  5. Set the TCG/TPM Support option to Yes.

    Note - If the TCG/TPM Support option is already set to Yes, you should still complete the remaining steps in this procedure to ensure that all TPM configuration requirements are satisfied.


  6. Select the Execute TPM Command.
  7. Set the Execute TPM Command option to Enabled (Setting Execute TPM Command Option to Enabled).

    Note - The Execute TPM Command setting is set to [Don’t Change] by default.



    Figure 7-10 Setting Execute TPM Command Option to Enabled

    image:Figure showing Execute TPM Command option being set to Enabled.
  8. Press F10 to save the changes and exit BIOS.
  9. To verify that TPM support is enabled, complete the following steps:
    1. Reboot the server.
    2. Access the BIOS Setup Utility.

      See Access the BIOS Setup Utility.

    3. Navigate to the Advanced menu option.
    4. Select Trusted Computing.

      The updated Trusted Computing screen appears indicting that TPM Support is set to Yes and TPM Enable Status is set to Enabled.

  10. Press F10 to exit BIOS.

Configure SP LAN Settings

You can assign an IP address for the server SP from the BIOS Setup Utility on the IPMI 2.0 Configuration menu.


Note - You can also specify the LAN settings for the SP using Oracle ILOM. For instructions for setting the IP address in Oracle ILOM, see the Oracle Integrated Lights Out Manager (ILOM) 3.0 Documentation Collection.


To set the IP address, complete the following steps:

  1. Access the BIOS Setup Utility.

    See Access the BIOS Setup Utility.

  2. Navigate to the Advanced menu.
  3. Select IPMI 2.0 Configuration, then press Enter (IPMI 2.0 Configuration Selection in Advanced Settings Menu).

    Figure 7-11 IPMI 2.0 Configuration Selection in Advanced Settings Menu

    image:Figure showing IPMI 2.0 Configuration option on Advanced menu.
  4. Select Set LAN Configuration, then press Enter (Set LAN Configuration Option).

    Figure 7-12 Set LAN Configuration Option

    image:Figure showing Set LAN Configuration Option.
  5. Use the arrow keys to select and specify the appropriate LAN configuration settings (LAN Configuration Dialog Box.)

    Figure 7-13 LAN Configuration Dialog Box

    image:Figure showing LAN Configuration Dialog box.
  6. Press F10 to save the changes and exit BIOS.

Configure Option ROM Settings

The BIOS Option ROM is 128 Kbytes. Of these 128 Kbytes, approximately 80 Kbytes are used by the VGA controller, the disk controller, and the network interface card. Approximately 48 Kbytes remain for the Option ROM.

To enable or disable Option ROM settings, complete the following steps:

  1. Access the BIOS Setup Utility.

    See Access the BIOS Setup Utility.

  2. Navigate to the PCIPnP menu option.

    The BIOS PCIPnP screen appears (BIOS PCIPnP Screen).


    Figure 7-14 BIOS PCIPnP Screen

    image:Figure showing BIOS PCIPnP screen.
  3. Navigate to the Option ROM that you want to configure and set the Option ROM to Enabled or Disabled.
  4. Press F10 to save the changes and exit BIOS.

7.8.1 Configuring Serial Port Sharing

By default, the SP console (NET MGT) port sends serial port output from the server. Using Oracle ILOM, you can specify that the host console (COMM1) be assigned as owner of the server’s serial port output. This feature is useful for Windows kernel debugging, as it enables you to view non-ASCII character traffic from the host console.

You can assign serial port output using either the Oracle ILOM web interface or the Oracle ILOM command-line interface (CLI). For instructions, see the following sections:

Assign Serial Port Output Using the CLI

  1. Log in to the Oracle ILOM CLI.
  2. To set the serial port owner, type:

    -> set /SP/serial/portsharing /owner=host


    Note - The serial port sharing value by default is owner=SP.


  3. Connect a serial host to the server.

Assign Serial Port Output Using the Web Interface

  1. Log in to the Oracle ILOM web interface.
  2. In the Oracle ILOM web interface, select the Configuration --> Serial Port tabs.

    The Serial Port Settings page appears.

  3. In the Serial Port Settings page, select Host Server as the serial port owner.

    Note - The serial port sharing setting by default is Service Processor.


  4. Click Save for the changes to take effect.
  5. Connect a serial host to the server.