The Flex Rich Text editor where Merchandisers work with long string properties does not accept code snippets, such as HTML markup. For example, if you enter <strong> Hello World</strong> as a product’s Default long description and click Save, you might expect the value to be displayed as Hello World. Instead, it is displayed as <strong>Hello World</strong>.

You can change the view mapping settings to globally replace instances of BigStringEditor with BigStringPlainTextEditor, which does accept code snippets. In the ACC:

For details about locating and editing view mapping items, see Where to Find and Create View Mapping Repository Items in the ATG Business Control Center Administration and Development Guide.