65 Work with Collection and Reminder Information

This chapter contains these topics:

After you send payment reminders, you might have customers who do not respond to your request for payment on overdue invoices. Some businesses or companies consign customers with delinquent invoices to a collection agency.

65.1 Choosing a Customer for Collections

Navigation

From Accounts Receivable (G03), choose Customer & Invoice Entry

From Customer & Invoice Entry (G0311), choose Customer Master Information

When you determine that a customer should appear on a collection report that you send to an outside collections agency, you must identify the customer as eligible for collections.

To choose a customer for collections

On Customer Master Information

Figure 65-1 Customer Master Information screen

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Description of "Figure 65-1 Customer Master Information screen"

Complete the following field:

  • Collection Report

Field Explanation
Collection Report A code that indicates whether invoices for a particular customer appear for collection. If this field is Y (the default), invoices appear on the collection report after the maximum number of reminders have been sent to the customer and the final collection report is generated. If you enter N in this field, the customer's invoices are not eligible to appear on the collection report.

65.2 Choosing an Invoice for Collections

Navigation

From Accounts Receivable (G03), choose Customer & Invoice Entry

From Customer & Invoice Entry (G0311), choose Customer Ledger Inquiry

When you determine that an invoice should appear on a collection report to be sent to an outside collections agency, you must identify the invoice.

To choose an invoice for collections

On Customer Ledger Inquiry

Figure 65-2 Customer Ledger Inquiry (Invoice for Collections) screen

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Description of "Figure 65-2 Customer Ledger Inquiry (Invoice for Collections) screen"

  1. Locate the invoice.

  2. Choose the Collection Management option (3) next to the appropriate invoice.

    Figure 65-3 Collection Management screen

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    Description of "Figure 65-3 Collection Management screen"

  3. On Collection Management, complete the following fields:

    • Collection Report

    • Collection Reason Code

Field Explanation
Collection Reason Code A user defined code (system 03/type CL) that indicates either the reason that the invoice was sent to collections or the particular collection agency responsible for the collection. A code is entered in this field when an invoice is sent to collections.

65.3 Printing the Reminder Report/Update

Navigation

From Accounts Receivable (G03), choose Statement/Reminder Processing

From Statement/Reminder Processing (G0322), choose Reminder Report/Update

Print Payment Reminder Report/Update to show all invoices or customers that you want to assign to a collection agency. This can be run in proof or final mode.

  • In proof mode, the report will list all invoices that are overdue with a level of reminder at 4, and no table updates will occur.

  • In final mode, the report updates the date sent to collections (field RPCLDJ) in the F0311, and the number of reminders sent to collections (field A5NBCL) in the F0301.

65.3.1 Before You Begin

Figure 65-4 Reminder Report/Update

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Description of "Figure 65-4 Reminder Report/Update"

65.3.2 What You Should Know About

Topic Description
Multi-Currency This report shows both domestic and foreign gross and open amounts.
Reminder Report/Update Invoices will continue to appear on the Reminder Report/Update unless you do one of the following:
  • Set the 'Collections Report' field on Customer Master screen (P01053) to N.

  • Set the Collections Report' field on Customer Master screen to N and enter a code in the 'Reminder Stop Reason' field in Collection Management, P03130, for a specific invoice.


65.4 Printing the A/R Detail Report with Reminders

Navigation

From Accounts Receivable (G03), choose Statement/Reminder Processing

From Statement/Reminder Processing (G0322), choose A/R Detail w/ Reminders

A/R Detail with Reminders is a detailed list of open invoices along with payment reminder and collection information.

This report reflects information at the customer level, which is stored in the Customer Master table, and at the invoice level, which is stored in the A/R Ledger table.

Figure 65-5 Accounts Receivable Detail report

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Description of "Figure 65-5 Accounts Receivable Detail report"