This chapter describes how to integrate Commerce Reference Store with Oracle ATG Web Commerce Service Center, a customer-service application used by call center agents to assist customers on commerce sites. It discusses how to set up Commerce Service Center so agents can perform support tasks for Commerce Reference Store storefronts. In addition, it describes how to configure Commerce Reference Store to work with the integration between Commerce Service Center and Oracle Live Help On Demand, which enables Commerce Reference Store customers to initiate phone calls with Commerce Service Center agents.
This chapter includes the following sections:
