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Use the Account Details window to view the status, due date, number of days late, dispute amount, and the balance due for a specific transaction. You can open this window from the Navigator or by choosing Account Details from the Customer Accounts or Aging window. You can view more detailed information about a transaction by choosing the Details button.

Note: The Account Details window does not display receipts, credit memos, on-account credits, adjustments, and debit items whose transaction type has Open Receivables set to No. Transactions assigned to a transaction type with Open Receivables set to No do not update your customer balances and therefore are not included in the standard aging and collection process.

To view the total amount due by transaction type and time period for a specific customer, choose the Account Overview button. For example, you can view the total number and amount of invoices entered for Customer ABC from August to December, 1994. You can open the Account Overview window from the Navigator or by choosing Account Overview from the Customer Accounts window.

To view information for a specific transaction, such as customer bill-to and ship-to addresses, payment terms, due date, status and invoice lines, choose the Transaction Overview button.

To view the dunning history for a specific transaction, choose the Dunning History button. For more information, see: Viewing Dunning History.

   To view detailed information about a customer's transactions:

1. Navigate to the Customer Accounts window.

2. To limit your query, enter selection criteria in the Find Customer Accounts window. For example, enter the low and high values of Customer Names, account Balances, or Amounts Past Due to select only those accounts. Leave a field blank if you do not want to limit your query to accounts matching that criteria.

Suggestion: Check the Display Currency check box to view additional currency information such as Currency Code, Credit Limit, Credit Available, Entered Balance, Entered Amount Past Due, Entered Finance Charges and Entered Open Credits. If you check this check box, you can further limit your query by entering a Currency code. To view each customer's Bill To location, check the Display Locations check box.

3. Choose Find.

4. Select the account to view, then choose Account Details.

   To view the total number and amount of a customer's transactions in summary form:

1. Navigate to the Customer Accounts window.

2. To limit your query to only certain accounts, enter selection criteria in the Find Customer Accounts window. For example, enter the low and high values of Customer Names, account Balances, or Amounts Past Due to select only those accounts. Leave a field blank if you do not want to limit your query to accounts matching that criteria.

Suggestion: Check the Display Currency check box to view additional currency information such as Currency Code, Credit Limit, Credit Available, Entered Balance, Entered Amount Past Due, Entered Finance Charges and Entered Open Credits. If you check this check box, you can further limit your query by entering a Currency code. To view each customer's Bill To location, check the Display Locations check box.

3. Choose Find.

4. Select the account to view, then choose Account Overview. Receivables displays the total number and amount of transactions for this customer.

5. To view the total number and amount of on time, late, NSF, finance charges, and discounts for this customer, open the Key Indicators alternative region.

To view transactions for a different period, select a different period. To view transaction totals for more than one period, select a period, press and hold the Shift key, then select another period.

   To review detailed information about a specific transaction:

1. Navigate to the Account Details window.

2. To limit your query, enter selection criteria in the Find Account Details window. For example, enter a Transaction Number, a range of Due Dates, a Bill-To Customer Name, transaction Class, Status, or low and high values of Balances Due to select only those transactions. Leave a field blank if you do not want to limit your query to transactions matching that criteria.

Note: If the profile option AR: Show Billing Number is Yes, Receivables displays two Transaction Number fields in the Find Account Details window. Enter a Consolidated Billing Invoice number in the first field to find all transactions associated with a specific consolidated billing invoice. Enter a transaction number in the second field to find a specific transaction. See: Consolidated Billing.

3. Choose Find.

4. Select the transaction to view, then choose Transaction Overview.

If you are viewing a Receipt, choose Account Details.

Note: When you navigate to either the Receipts or Transactions workbench from the Account Details window, you cannot view the next transaction by pressing the Down Arrow key. To display the next transaction, return to the Account Details window, select the transaction to view using either the mouse or Down Arrow key, then choose Details again.

Alternate Method:

1. Navigate to the Customer Accounts window.

2. To limit your query, enter selection criteria in the Find Customer Accounts window. For example, enter the low and high values of Customer Names, account Balances, or Amounts Past Due to select only those accounts. Leave a field blank if you do not want to limit your query to accounts matching that criteria.

Suggestion: Check the Display Currency check box to view additional currency information such as Currency Code, Credit Limit, Credit Available, Entered Balance, Entered Amount Past Due, Entered Finance Charges and Entered Open Credits. If you check this check box, you can further limit your query by entering a Currency code. To view each customer's Bill To location, check the Display Locations check box.

3. Choose Find.

4. Select the account to view, then choose Account Details.

5. Select the transaction to view, then choose Transaction Overview.

Note: The Lines and Transaction Total fields in the Transaction Overview window do not include any inclusive or exclusive tax amounts for the transaction you are viewing. However, the Unit Price and Amount fields for the individual transaction lines will include tax if the tax code or tax group for this line is tax inclusive. See: Tax Inclusive.

   To view open activities against a transaction:

1. Navigate to the Account Details window.

2. To limit your query, enter selection criteria in the Find Account Details window. For example, enter a Transaction Number, a range of Due Dates, a Bill-To Customer Name, transaction Class, Status, or low and high values of Balances Due to select only those transactions. Leave a field blank if you do not want to limit your query to transactions matching that criteria.

Note: If the profile option AR: Show Billing Number is Yes, Receivables displays two Transaction Number fields in the Find Account Details window. Enter a Consolidated Billing Invoice number in the first field to find all transactions associated with a specific consolidated billing invoice. Enter a transaction number in the second field to find a specific transaction. See: Consolidated Billing.

3. Choose Find.

4. Select the transaction to view, then choose Activities.

   To view all relevant information for a specific transaction:

1. Navigate to the Transaction Overview window.

2. To limit your query, enter selection criteria in the Find Transactions Overview window. For example, enter a transaction Number, a Bill-To or Ship-To customer Name, transaction Type or Status to select only those transactions. Leave a field blank if you do not want to limit your query to transactions matching that criteria.

Note: If the profile option AR: Show Billing Number is Yes, Receivables displays two Transaction Number fields in the Find Transactions Overview window. Enter a Consolidated Billing Invoice number in the first field to find all transactions associated with a consolidated billing invoice. Enter a transaction number in the second field to find a specific transaction. See: Consolidated Billing.

3. Choose Find.

4. To view additional information about this transaction, open the Transaction or More alternative region.

To view the next transaction retrieved by your query, press the down arrow key.

Note: The Lines and Transaction Total fields in the Transaction Overview window do not include any inclusive or exclusive tax amounts for the transaction you are viewing. However, the Unit Price and Amount fields for the individual transaction lines will include tax if the tax code or tax group for this line is tax inclusive. See: Tax Inclusive.

Viewing Transaction Balances

The Balances window also indicates at what level a receipt, credit, or discount was applied to this transaction and the type of adjustments that were created. For example, you may have created two types of adjustments for a single transaction; one of type 'Charges' and another of type 'Freight'. Similarly, more than one credit memo may have been applied; one at the Line level and one at the Tax level.

Receivables displays the total amount of each action affecting this transaction in the 'Total' column and displays how the line, tax, freight, and finance charges balances were affected in the 'Balance' row.

By default, the Balances window displays transaction balances in the currency in which they were entered, but you can view amounts in your functional currency (if different from the entered currency) by checking the Functional Currency check box.

If the transaction you are viewing is a guarantee or a deposit, Receivables displays the current balance in the Commitment Balance field.

   To view current balances for a transaction:

1. Navigate to the Transactions or the Transactions Summary window.

2. Query the transaction to view.

If you are in the Transactions Summary window, select the transaction to view, then choose Open.

3. Choose Balances. To view balances in the currency in which they were entered, check the Entered Currency check box. To view balances in your functional currency, check the Functional Currency check box.

Viewing Past Due Transactions by Aging Bucket

1. Query the customer and aging bucket to view. See: Viewing Account Balances by Aging Bucket.

2. Select the period to view, then choose Account Details. Receivables displays the outstanding transactions and amounts for that period.

See Also

Customer Calls

Adjustments

Account Details Field Reference