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Use the Account Details window to view the status, due date, number of days late, dispute amount, and the balance due for a specific transaction. You can open this window from the Navigator or by choosing Account Details from the Customer Accounts or Aging window. You can view more detailed information about a transaction by choosing the Details button.
Note: The Account Details window does not display receipts, credit memos, on-account credits, adjustments, and debit items whose transaction type has Open Receivables set to No. Transactions assigned to a transaction type with Open Receivables set to No do not update your customer balances and therefore are not included in the standard aging and collection process.
To view the total amount due by transaction type and time period for a specific customer, choose the Account Overview button. For example, you can view the total number and amount of invoices entered for Customer ABC from August to December, 1994. You can open the Account Overview window from the Navigator or by choosing Account Overview from the Customer Accounts window.
To view information for a specific transaction, such as customer bill-to and ship-to addresses, payment terms, due date, status and invoice lines, choose the Transaction Overview button.
To view the dunning history for a specific transaction, choose the Dunning History button. For more information, see: Viewing Dunning History.
Suggestion: Check the Display Currency check box to view additional currency information such as Currency Code, Credit Limit, Credit Available, Entered Balance, Entered Amount Past Due, Entered Finance Charges and Entered Open Credits. If you check this check box, you can further limit your query by entering a Currency code. To view each customer's Bill To location, check the Display Locations check box.
Suggestion: Check the Display Currency check box to view additional currency information such as Currency Code, Credit Limit, Credit Available, Entered Balance, Entered Amount Past Due, Entered Finance Charges and Entered Open Credits. If you check this check box, you can further limit your query by entering a Currency code. To view each customer's Bill To location, check the Display Locations check box.
Note: If the profile option AR: Show Billing Number is Yes, Receivables displays two Transaction Number fields in the Find Account Details window. Enter a Consolidated Billing Invoice number in the first field to find all transactions associated with a specific consolidated billing invoice. Enter a transaction number in the second field to find a specific transaction. See: Consolidated Billing.
Note: When you navigate to either the Receipts or Transactions workbench from the Account Details window, you cannot view the next transaction by pressing the Down Arrow key. To display the next transaction, return to the Account Details window, select the transaction to view using either the mouse or Down Arrow key, then choose Details again.
Alternate Method:
Suggestion: Check the Display Currency check box to view additional currency information such as Currency Code, Credit Limit, Credit Available, Entered Balance, Entered Amount Past Due, Entered Finance Charges and Entered Open Credits. If you check this check box, you can further limit your query by entering a Currency code. To view each customer's Bill To location, check the Display Locations check box.
Note: The Lines and Transaction Total fields in the Transaction Overview window do not include any inclusive or exclusive tax amounts for the transaction you are viewing. However, the Unit Price and Amount fields for the individual transaction lines will include tax if the tax code or tax group for this line is tax inclusive. See: Tax Inclusive.
Note: If the profile option AR: Show Billing Number is Yes, Receivables displays two Transaction Number fields in the Find Account Details window. Enter a Consolidated Billing Invoice number in the first field to find all transactions associated with a specific consolidated billing invoice. Enter a transaction number in the second field to find a specific transaction. See: Consolidated Billing.
Note: If the profile option AR: Show Billing Number is Yes, Receivables displays two Transaction Number fields in the Find Transactions Overview window. Enter a Consolidated Billing Invoice number in the first field to find all transactions associated with a consolidated billing invoice. Enter a transaction number in the second field to find a specific transaction. See: Consolidated Billing.
Note: The Lines and Transaction Total fields in the Transaction Overview window do not include any inclusive or exclusive tax amounts for the transaction you are viewing. However, the Unit Price and Amount fields for the individual transaction lines will include tax if the tax code or tax group for this line is tax inclusive. See: Tax Inclusive.
The Balances window also indicates at what level a receipt, credit, or discount was applied to this transaction and the type of adjustments that were created. For example, you may have created two types of adjustments for a single transaction; one of type 'Charges' and another of type 'Freight'. Similarly, more than one credit memo may have been applied; one at the Line level and one at the Tax level.
Receivables displays the total amount of each action affecting this transaction in the 'Total' column and displays how the line, tax, freight, and finance charges balances were affected in the 'Balance' row.
By default, the Balances window displays transaction balances in the currency in which they were entered, but you can view amounts in your functional currency (if different from the entered currency) by checking the Functional Currency check box.
If the transaction you are viewing is a guarantee or a deposit, Receivables displays the current balance in the Commitment Balance field.
Account Details Field Reference
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