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Shared Customer Master

Oracle Service shares customer master information with other modules such as Oracle Order Entry/Shipping, Oracle Receivables, and Oracle Sales and Marketing. Sharing this critical information across your various applications helps ensure that it is consistent and accurate.

You can define customers in Oracle Order Entry/Shipping, Oracle Receivables, or Oracle Service. For each customer, you can define multiple addresses and specify one or more business purposes for each address. You can use these business purposes to indicate bill-to, ship-to, and installation addresses. You can also define contacts and assign them to a customer or an address, and telephone numbers for a specific address or customer contact. For each customer product in the installed base, Oracle Service tracks up to three addresses (bill-to, ship-to, and installation), as well as four separate contacts (bill-to, ship-to, technical, and administrative). See: Defining Customer Sites.


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