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Overview of Installed Base Management

The Oracle Service installed base contains detailed descriptions of the products and services sold to your customers. In addition to sales order information, the installed base tracks installation details, product status, and support service history. As your customers order new products and services, or upgrade existing ones, the installed base repository automatically adds new sales order information. Since products may be resold by your customers, Oracle Service lets you transfer product ownership amongst customers in the installed base.

Every line in the installed base is a customer product, which is an specific instance of a product that you have sold to a customer or distributor. The installed base is your information resource to determine each customer's product and installation details, including item numbers, serial and lot numbers, revision history, order numbers, order dates, current status, customer addresses, technical and administrative contacts, prices, quantities, agreements, ship dates, and installation dates.

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